Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences in Spanish;
Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions;
Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently;
Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status;
Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions;
Ensure compliance with regulatory requirements and internal policies during all customer interactions.
Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry;
Strong analytical mindset with the ability to interpret data and trends;
Intermediate level of English (written and spoken) and native Spanish proficiency;
Proficiency in CRM tools, communication software, and data analysis tools is a plus;
Understanding of iGaming KPI metrics and terminology.
Outgoing personality with strong organizational skills;
Ability to work collaboratively across departments and adapt to changing priorities;
Problem-solving mindset with attention to detail;
Excellent communication, interpersonal, and negotiation skills;
Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment.
GROWE TOGETHER: We believe in the power of teamwork and collaboration to achieve shared goals;
DRIVE RESULT OVER PROCESS: We focus on clear, measurable objectives and strategic success;
BE READY FOR CHANGE: We embrace challenges and adapt quickly to stay ahead.
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