Onboarding Specialist

1 Month ago • 3-5 Years • Account Management

Job Summary

Job Description

Growe seeks an Onboarding Specialist proficient in Spanish to manage pre-VIP customer relationships. Responsibilities include personalized communication of exclusive offers, collaborating with internal teams (VIP CRM, BI, Customer Support) to improve strategies and resolve issues, implementing data-driven strategies for customer retention and VIP growth, monitoring customer activity and leveraging insights for informed decisions, and ensuring regulatory compliance. Ideal candidates possess proven customer relationship experience, preferably in iGaming or sports betting, strong analytical skills, native Spanish and intermediate English proficiency, CRM/data analysis tool expertise, and a customer-centric mindset. The role demands strong communication, collaboration, problem-solving, and adaptability within a fast-paced environment.
Must have:
  • Proven customer relationship experience (iGaming preferred)
  • Strong analytical skills & data interpretation
  • Native Spanish & intermediate English proficiency
  • CRM & data analysis tool proficiency
  • Customer-centric mindset
Good to have:
  • Understanding of iGaming KPI metrics

Job Details

Growe welcomes those who are excited to:
  • Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences in Spanish;

  • Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions;

  • Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently;

  • Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status;

  • Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions;

  • Ensure compliance with regulatory requirements and internal policies during all customer interactions.

We need your professional experience:
  • Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry;

  • Strong analytical mindset with the ability to interpret data and trends;

  • Intermediate level of English (written and spoken) and native Spanish proficiency;

  • Proficiency in CRM tools, communication software, and data analysis tools is a plus;

  • Understanding of iGaming KPI metrics and terminology.

We appreciate if you have those personal features:
  • Outgoing personality with strong organizational skills;

  • Ability to work collaboratively across departments and adapt to changing priorities;

  • Problem-solving mindset with attention to detail;

  • Excellent communication, interpersonal, and negotiation skills;

  • Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment.

We are seeking those who align with our core values:
  • GROWE TOGETHER: We believe in the power of teamwork and collaboration to achieve shared goals;

  • DRIVE RESULT OVER PROCESS: We focus on clear, measurable objectives and strategic success;

  • BE READY FOR CHANGE: We embrace challenges and adapt quickly to stay ahead.

Similar Jobs

Cloud Chamber - Technical Art Director

Cloud Chamber

Novato, California, United States (Remote)
7 Months ago
PwC - ESG Sustainability Manager

PwC

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
OKX - Total Rewards Director

OKX

Singapore, Singapore (On-Site)
4 Months ago
Epic Games - Lead UE Tools Engineer

Epic Games

London, England, United Kingdom (On-Site)
1 Month ago
Thumbtack - Staff Applied Scientist, Monetization

Thumbtack

Ontario, Canada (Remote)
1 Month ago
Egnyte - Principal Customer Success Manager

Egnyte

Raleigh, North Carolina, United States (Remote)
2 Months ago
DraftKings - VIP Host

DraftKings

United States (Remote)
1 Month ago
PwC - Audit Experienced Associate

PwC

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina (On-Site)
4 Months ago
IGT - Accounting Manager

IGT

Providence, Rhode Island, United States (On-Site)
3 Months ago
Epic Games - Accounting Manager - Pakistan

Epic Games

Lahore, Punjab, Pakistan (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ubisoft - Junior Level Designer

Ubisoft

Taguig, Metro Manila, Philippines (On-Site)
8 Months ago
Itant - 3D Animator | Video Editor

Itant

Pune, Maharashtra, India (On-Site)
5 Months ago
Mattel  Inc  - Principal Solution Architect - Oracle FInancials

Mattel Inc

California, United States (Hybrid)
2 Months ago
Seedify - Lead KOL Manager

Seedify

(Remote)
1 Month ago
Rank group - Team Leader

Rank group

England, United Kingdom (On-Site)
3 Months ago
Tesla - Order Operations Specialist

Tesla

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
Bragg - Head of Regulatory Compliance

Bragg

London, England, United Kingdom (Hybrid)
1 Month ago
Epic Games - Balance Designer - Systems

Epic Games

Montreal, Quebec, Canada (On-Site)
1 Month ago
CloudHire - Pathology Assistant Reallocation Opportunity, New York

CloudHire

North Carolina, United States (On-Site)
4 Months ago
Flying Bark Productions - Accountant

Flying Bark Productions

Sydney, New South Wales, Australia (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chile

Microsoft - Sales: Intern Opportunities for University Students, Chile

Microsoft

Santiago, Santiago Metropolitan Region, Chile (On-Site)
1 Month ago
Hitachi - Dynamics CE Functional Architect (remote/must be Chile- or LATAM-based)

Hitachi

Santiago, Santiago Metropolitan Region, Chile (Remote)
4 Months ago
Growe - Customer Support Supervisor

Growe

Chile (On-Site)
2 Months ago
Gamebreaking Studios - Senior Software Development Engineer (Unreal Gameplay)

Gamebreaking Studios

Chile (Remote)
4 Months ago
Growe - VIP Account Manager Chile

Growe

Chile (On-Site)
1 Month ago
Mattel  Inc  - Sr Sales Strategy Analyst

Mattel Inc

Santiago Metropolitan Region, Chile (On-Site)
2 Months ago
Maersk Careers - Warehouse System Specialist

Maersk Careers

Santiago, Santiago Metropolitan Region, Chile (On-Site)
1 Month ago
Gala - Product Manager

Gala

Santiago, Santiago Metropolitan Region, Chile (On-Site)
7 Months ago
USE Insider - Solutions Architect - Chile

USE Insider

Chile Chico, Aysén, Chile (Hybrid)
4 Months ago
Gala - Art/VFX Artist

Gala

Santiago, Santiago Metropolitan Region, Chile (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Keywords Studios (Player Support) - Senior Account Director - ICHI

Keywords Studios (Player Support)

London, England, United Kingdom (Hybrid)
3 Months ago
Logitech - P2P Accounts Payable Lead

Logitech

Cork, County Cork, Ireland (Hybrid)
2 Months ago
Sphere Entertainment Co - Director External Reporting & Consolidation

Sphere Entertainment Co

New York, New York, United States (On-Site)
3 Months ago
Tencent - Senior Strategic Sales Executive (Tencent Cloud)

Tencent

São Paulo, State Of São Paulo, Brazil (On-Site)
3 Months ago
Ember Lab - Construction / Fixed Asset Accountant

Ember Lab

Orange, California, United States (On-Site)
2 Months ago
NinjaVan - B2B Account Manager

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
4 Months ago
Technicolor Creative Studios - Senior GL Accountant (French language Expert)

Technicolor Creative Studios

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Ubisoft - Comptable Général (F/H/NB)

Ubisoft

Paris, Île-de-France, France (Hybrid)
4 Months ago
Citi - Sec & Derivat Intmd Analyst

Citi

Mumbai, Maharashtra, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.


We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.


Check out our vacancies and join our growing team of opportunities unlockers.


Let's grow together!

View All Jobs

Get notified when new jobs are added by Growe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug