VIP Account Manager Chile

Growe welcomes those who are excited to:

• Build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits;
• Serve as the primary point of contact for VIP customers, ensuring timely and effective communication;
• Provide regular updates on exclusive offers, events, and promotions tailored to VIP profiles;
• Implement data-driven strategies to enhance VIP customer experiences, foster retention, and ensure brand loyalty;
• Develop and execute personalized promotional offers;
• Address and resolve customer issues promptly, following internal procedures;
• Collaborate with internal teams to ensure quick and effective resolutions;
• Use analytics tools to monitor VIP activity, identify trends, and generate insights for personalized engagement;
• Work with VIP Team Leads and other departments (VIP CRM, BI, Customer Support) to align strategies with business goals;
• Share feedback to improve products and services based on customer insights;
• Ensure all interactions comply with gaming regulations and company policies;
• Monitor key performance indicators (KPIs) monthly and quarterly to maintain personal and departmental performance standards;

We need your professional experience:

• Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;
• Strong understanding of the iGaming and Sports betting market, would be preferred but not required;
• Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
• Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required;
• Excellent numerical and Office Software skills;
• Upper-Intermediate level of English.

We appreciate if you have those personal features:

• High level of interpersonal skills;
• Able to work both independently and within a team;
• Diligence, responsibility and reliability.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.