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VIP Account Manager Chile

VIP Account Manager Chile

2 Hours ago • 3-5 Years • Account Management

About the job

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Job Description

Growe seeks a VIP Account Manager in Chile to cultivate strong relationships with high-value customers. Responsibilities include understanding customer needs and gaming habits, serving as the primary point of contact, providing exclusive offers, implementing data-driven strategies to enhance experience and retention, developing personalized promotions, resolving customer issues, collaborating with internal teams, using analytics tools, aligning strategies with business goals, sharing feedback for product improvement, ensuring regulatory compliance, and monitoring KPIs. Ideal candidates possess proven account management experience (preferably in iGaming), strong understanding of the iGaming/sports betting market (preferred but not required), CRM software proficiency, flexibility with hours, excellent numerical and Office skills, and upper-intermediate English. Personal attributes like strong interpersonal skills, independent and team work abilities, diligence, and reliability are valued.

Must have:

Account Management experience
Strong communication skills
Data analysis and CRM proficiency
iGaming industry knowledge (preferred)
Problem-solving and collaboration
Regulatory compliance adherence
KPI monitoring and reporting

Good to have:

Sports betting market understanding
Bilingual (Spanish/English)

Growe welcomes those who are excited to:

Build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits;
Serve as the primary point of contact for VIP customers, ensuring timely and effective communication;
Provide regular updates on exclusive offers, events, and promotions tailored to VIP profiles;
Implement data-driven strategies to enhance VIP customer experiences, foster retention, and ensure brand loyalty;
Develop and execute personalized promotional offers;
Address and resolve customer issues promptly, following internal procedures;
Collaborate with internal teams to ensure quick and effective resolutions;
Use analytics tools to monitor VIP activity, identify trends, and generate insights for personalized engagement;
Work with VIP Team Leads and other departments (VIP CRM, BI, Customer Support) to align strategies with business goals;
Share feedback to improve products and services based on customer insights;
Ensure all interactions comply with gaming regulations and company policies;
Monitor key performance indicators (KPIs) monthly and quarterly to maintain personal and departmental performance standards;

We need your professional experience:

Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;
Strong understanding of the iGaming and Sports betting market, would be preferred but not required;
Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required;
Excellent numerical and Office Software skills;
Upper-Intermediate level of English.

We appreciate if you have those personal features:

High level of interpersonal skills;
Able to work both independently and within a team;
Diligence, responsibility and reliability.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

Growe

38 Active Jobs

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.

Check out our vacancies and join our growing team of opportunities unlockers.

Let's grow together!