Public Safety Key Account Manager, East

We are looking for our next colleague within Key Account Management to focus on the growing market opportunities related to Public Safety in the East region. The Key Account Manager – Public Safety at Milestone plays a pivotal role within our organization, primarily focusing on building and nurturing relationships with key stakeholders in centralized (city) and decentralized (city/county/state) public safety departments. These departments are focused on ensuring the protection of people and their property from harm, crime, and disaster. This role encompasses a wide range of responsibilities, from identifying and progressing opportunities to maintaining and growing our portfolio of large, active end-customer accounts. The Key Account Manager – Public Safety ensures exceptional service delivery, expands our service offerings, and drives revenue growth. The role is characterized by a blend of "Hunting" to build the portfolio and "Farming" to strengthen existing relationships.

This remote position covers Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, West Virginia, Virginia, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Florida, Alabama, and Mississippi. The ideal candidate must reside in the territory with a preference for people in New Jersey or Georgia. The position reports to the Area Sales Manager, East. 

When joining Milestone, you can look forward to being part of a company with an impressive growth history and an embracing, second-to-none People-First Culture. 

Join a team with high aspirations

As Key Account Manager, you will work alongside bright and friendly colleagues who are all focused on ensuring the success of our sales efforts. The team fosters a culture of camaraderie, where everyone is encouraged to share ideas, provide constructive feedback, and celebrate each other's achievements. 

We will make sure you have the best working conditions to succeed while you develop personally and grow your skills. Milestone recognizes the potential of its employees and is committed to their growth and development. As a new hire, you can expect on-the-job training and training courses tailored to your role. This training provides you with a solid foundation and equips you with the necessary skills and knowledge to excel in your position. 

Your primary responsibilities will be:

• Identifying new opportunities, nurturing client relationships, and driving revenue growth
• Prospect and develop new customers in the public safety sector, including city and state-run buildings & campuses, law enforcement departments (nothing in Federal scope), fire departments, emergency service agencies, corrections, and transportation agencies 
• Conduct sales presentations and product demonstrations to potential clients
• Negotiate contracts and close sales with key stakeholders and decision influencers at city/state public safety departments
• Maintain and expand relationships with existing customers through upselling and multi-line development of services
• Achieve assigned sales targets and outcomes within the specified timeline
• Collaborate with the sales team and other departments to develop effective sales strategies
• Analyze market potential in the assigned territory and track sales progress
• Attend industry meetings, trade shows, and networking events relevant to the public safety sector

What you’ll do on a day-to-day basis: 

• Approach end customers in the assigned region directly to identify and advance opportunities
• Facilitate final negotiations and transition deals back to the channel
• Take ownership of a portfolio of large, active end-customer accounts
• Aggressively prospect for new clients and motivate slow-growing accounts within the Fortune 1000 client base in the North Central US geography.
• Maintain and nurture client relationships, ensuring satisfaction and trust
• Strategically balance and expand the portfolio as required
• Embrace a proactive "Hunting" approach when building the client portfolio
• Implement a "Farming" approach to strengthen and grow existing client relationships
• Conduct partner account planning prioritization 
• Help partners diagnose business issues (identify needs, pains, causes, and cost of doing business today, timeframe, budget)
• Build preliminary proposals, including pricing and quotes
• Support in presenting and reviewing the final solution

What we imagine the ideal candidate profile to look like:

• Bachelor’s Degree preferred, but not strictly necessary 
• Minimum of 10 years of sales experience, preferably with channel sales 
• Tenured experience in city/county/state government operations with knowledge of centralized and decentralized public safety models
• Sales experience with technical surveillance and access solutions addressing complex deployment and integration challenges
• Fluent in English, both written and verbal

If you come across a role that intrigues you but doesn’t perfectly align with your resume, we encourage you to apply anyway.

Why Milestone?

Ranked among the 100 Best Companies to Work for in Oregon, Milestone offers great benefits and a great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly effect change in our Organization. 

This position's annual on-target earnings (OTE) range from $149,131 to $227,807, with most candidates falling in the $181,190 to $200,862 range. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy.

Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.

Contact and application

Please apply at our website:

If you have any questions, you are very welcome to contact Cindy Phillips, Talent Acquisition Partner, at

We are excited to receive your application.