Operations Deal Manager

5 Months ago • 4 Years +

Business Development

Job Description

The Operational Deal Manager at Microsoft plays a crucial role in managing the order-to-cash lifecycle for Microsoft products and services. This involves pre-sales pipeline management, ensuring successful deal closures, optimizing deal management processes, and acting as a trusted advisor to the sales team. Responsibilities include stakeholder management across sales and operations, collaborating on pipeline management and workback plans, forecasting deal volume, ensuring adequate credit capacity, and de-risking complex deals. The ideal candidate will possess strong analytical skills, experience with licensing models, and a proven track record in operational/licensing based contracting. The role demands strong communication, presentation, and problem-solving skills to navigate complex deal scenarios, manage multiple priorities, and contribute to process improvements.

Good To Have:

Understanding of licensing models
Sales excellence process knowledge
Data analysis & trend identification skills
Strategic thinking & tactical execution
Presentation & senior leader engagement skills
Project & process management experience

Must Have:

Bachelor's degree in related field
4+ years experience in program/process management
Fluent English (written & verbal)
Pipeline management expertise
Stakeholder management skills
Strong analytical & problem-solving abilities

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Overview

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work.

Our team focuses on order to cash lifecycle for Microsoft products and services. We manage pre-sales processes through pipeline management, ensuring successful close to secure revenue while optimizing deal management processes in partnership with the field. We are looking for an Operational Deal Manager to join our team .

Operations Deal Managers are trusted advisors to the Sales team, focusing on pipeline management and the de-risking of deals. The team’s goal is to enable world class operational deal management throughout the deal lifecycle to give selling time back to the field, increase deal velocity and quality, offer a best in class customer experience and ensure accurate revenue recognition and compliance.

The ideal candidate will have a proven track record in supporting operational/licensing based contracting scenarios. Alongside the required credibility and competencies, the candidate should be a perfect fit for, and understand and embrace, Microsoft’s values and culture.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
- OR equivalent experience.

A fluent command of English proficiency in verbal & written communication.

Preferred Qualifications

Good understanding of licensing models
Good understanding of sales excellence process
Ability to understand data models, trend analysis
Strong focus on tactical action and strategic thinking with commitment to identifying opportunities for improvement, working with little supervision, and driving consensus
Prioritization skills and proven problem-solving abilities to manage uncertainties while handling multiple priorities, particularly when confronted with time-sensitive issues that require collaborative evaluation and resolution across team boundaries
Presentation skills and ability to engage senior leaders
Work ethic with the ability to multi-task and prioritize
Passion for technology, innovation, and leading change – a growth mindset is essential
Process and project management skills and experience

Microsoft will accept applications for the role until April 28,2025

Responsibilities

Serve as a trusted advisor for deal management in assigned markets
Stakeholder management:
Develop impactful relationships with Sales, Operations & other business stakeholders to deliver a best in class deal management experience to maximize revenue booked
Collaborate with field/ subsidiary sales & licensing stakeholders on pipeline management, which includes creating and managing workback plans, track deal statuses and arrivals
Communicate skillfully to align expectations with field/ subsidiary sales & licensing stakeholders when it comes to critical deals (especially at month/quarter end)
Provide accurate deal and order volume forecasts
Partner with relevant teams to ensure adequate credit capacity to support the deal pipeline
Maintain deep understanding of current business processes, policies and tools that impact deal velocity and leverage internal relationships to de-risk complex and transformational deals
Understanding and applying policies and program knowledge to deal consultancy, as well as act as the escalation point for order processing and policy/program related issues
Systematically identify and analyze causal links in complex patterns or ambiguous data to understand implications of customer/partner issues and required solutions
Anticipate and action on changing conditions, identify new risks and issues and report on key issues/trends to drive process and productivity initiatives
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