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Entain Australia & New Zealand are fearlessly revolutionising the sports, racing and wagering industry. We are committed to delivering exceptional and unforgettable customer experiences, fueled by creativity, innovation, and a strong connection between our audience and industry.
Our Client Accounts department is dedicated to driving sustainable wagering and delivering exceptional customer experiences through effective account management. Focused on loyalty, the Client Accounts team builds strong connections between customers and products, using modern technologies and customer insights to identify, satisfy, and retain clients.
As our Operations Manager within the wider Client Accounts team, you will play a pivotal role in driving efficiency, consistency, and performance across the Client Accounts team. Responsible for optimising systems, processes, and reporting to support exceptional service and retention of high-value customers, you will collaborate with key teams to enhance tools, reduce friction, and enable seamless customer experiences.
The What and How...
Operational Strategy & Execution
Day-to-Day Team Administration & Support
Training, Onboarding & Team Development
Quality Control, Process Improvement & Reporting
Stakeholder Collaboration & Promotion Delivery
Skills and Experience
Where and how you can work...
We have offices expanding across multiple locations in Australia and New Zealand. However, this is a full time role that would ideally be based in our Brisbane office.
We value a flexible work environment and while there will be opportunities to work remotely, this type of role is mostly based in the office or on location. You’ll need to thrive in a dynamic environment and be flexible across the working week, with ad-hoc weekend work also possible.
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.
Due to the wagering aspect of our industry, applicants must be a minimum of 18 years to apply.
For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.
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