Part Time Customer Service Agent

Job Details

Description

Who we are
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players!

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. 

Well, what about the team?
Our advisors provide best in class customer service by answering and resolving calls, live chat and e-mails to the highest standards. Our sites include bingo, slots, and casino games. Advisors are responsible for delivering an excellent frontline service to meet (and exceed) the needs and demands of players, and the objectives and targets of the business. This role impacts costs, revenues and brand equity.

The is a part time positions and the successful candidate will be contracted to 3 days a week which includes every weekend and 1 day in the week between the hours of 10:00am-00:00am.

Please submit CVs in English.

So, what will you be doing? 
Acting as a first point of contact for players providing them with a best in class service overseeing all of our Spain cash gaming websites.

• Delivering a frontline service to players that meets (and exceeds) their expectations, whilst also resolving their queries/questions/enquiries at first point of contact.  
• Ensuring that we provide the best help to our players at all times. 
• Communicating effectively and efficiently with players, colleagues, Team Leaders and management to ensure delivery of business objectives and targets. 
• Managing all tasks in a timely and efficient manner, escalating where necessary to next level of management in line with escalation procedures 
• Implementing change initiatives and actively promote a positive culture within the Customer Services operation. 
• Maintaining a full working knowledge of all functions within the operation, and sharing knowledge with other team members. 
• Collaborating with other departments on projects and attend relevant meetings at other locations as required. 
• Entertaining and helping our players as a Host in our community chat.

And what are we looking for?

• Have exceptional customer handling skills, and excellent oral and written communication. 
• Possess excellent fact-finding skills to resolve contacts at the first point of contact.
• Be fluent in Spanish & English in order to effectively communicate with both customers and team members.
• Be committed to delivering a high standard of customer service.
• Be computer literate with fast and accurate typing skills.
• Possess the confidence and ability to independently make decisions in a fast paced environment.
  
  

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. 

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

Qualifications