Payment Support Representative

1 Month ago • 2 Years +

Job Summary

Job Description

As a Payment Support Representative, you will be a vital link between Finance and Dealer Account Management. You will play a key role in preventing and reducing Dealer delinquency and service suspension. Your responsibilities include making high-volume outbound calls, notifying customers of upcoming suspensions, processing payments, and routing complex inquiries. You will also act as a bridge between Finance and Dealer Account Management, recording call outcomes, and maintaining a daily volume of 75+ outbound calls.
Must have:
  • 2 years relevant experience in collections or customer support.
  • Confident phone presence and a positive tone.
  • Excellent attention to detail.
  • Ability to follow scripts and escalate deviations.

Job Details

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to provide you with a more efficient, personalized browsing experience and to help us understand site traffic. Learn more by visiting our Career Site Cookie Settings . Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

As a Payment Support Representative, you’ll serve as a vital link between Finance and Dealer Account Management.  In this role, you'll play a key role in preventing and reducing Dealer delinquency and service suspension. This role serves as a proactive touchpoint to prompt payment ensuring a positive customer experience.

What you'll do

  • Make high-volume outbound calls to high-value and strategic customers whose accounts are nearing suspension (e.g. 1–29 days past due).
  • Deliver simple messaging to notify customers of upcoming suspension and offer immediate resolution options.
  • Execute payment processing and properly note intent and reasons for nonpayment when provided.
  • Route complex inquiries or disputes to IC-level analysts via case creation or warm handoff.
  • Act as the daily bridge between Finance and Dealer Account Management—flag payment risks and share call notes so reps aren’t blindsided.
  • Record call outcomes in YayPay or CRM using defined templates or status codes.
  • Daily Volume Expectations - 75+ outbound calls per day (based on average handle time of ~2–3 minutes).
  • Clear your case queue inside SLA when supporting the broader Collections team.

What you'll bring

  • 2 years of relevant experience in Collections, Customer Support, or Sales.
  • Confident phone presence and positive tone.
  • Excellent attention to detail.
  • Resilient under repetitive tasks and occasional customer frustration.
  • Able to follow scripts and escalate deviations without improvisation.
  • Comfortable in a fast-paced, metrics-driven support environment.

 


Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Similar Jobs

dun bradstreet - Client Success Director

dun bradstreet

United States (Remote)
1 Month ago
hogarth - Account Director

hogarth

Buenos Aires, Buenos Aires, Argentina (Hybrid)
2 Months ago
eBay - Category Manager Fashion

eBay

Berlin, Berlin, Germany (On-Site)
1 Month ago
Autodesk - Customer Success Manager

Autodesk

Tokyo, Japan (On-Site)
1 Month ago
Alpha Sense - Product Specialist, Corporate

Alpha Sense

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Jellyfish - Senior Account Manager

Jellyfish

Baltimore, Maryland, United States (Hybrid)
1 Month ago
SBM Management - Account Manager

SBM Management

Culver City, California, United States (On-Site)
3 Weeks ago
Sprinkler - Senior Technical Success Specialist

Sprinkler

London, England, United Kingdom (On-Site)
1 Month ago
Prophecy - Technical Support Manager

Prophecy

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Liquid Asia - ACD-Copy

Liquid Asia

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Ion - Service Delivery Manager (Center of Excellence)

Ion

Houston, Texas, United States (On-Site)
5 Months ago
Nolimit City - Client Manager

Nolimit City

Malta (On-Site)
2 Months ago
Instawork - Enterprise Account Manager

Instawork

Los Angeles, California, United States (Remote)
1 Month ago
FICO - Platform Success Partner

FICO

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Year ago
Rippling - Senior Technical Account Manager (Enterprise)

Rippling

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Boston, Massachusetts, United States

Apple - Product Design Engineer - Power

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Guardian - Lead Data Scientist - Insurance

Guardian

New York, United States (Hybrid)
2 Months ago
Palo Alto Networks - Manager, GTM Strategy

Palo Alto Networks

Santa Clara, California, United States (On-Site)
3 Weeks ago
Glean - Solutions Engineer, SLED

Glean

Palo Alto, California, United States (Remote)
1 Month ago
rivos - Post-Silicon Power Engineer

rivos

Santa Clara, California, United States (Hybrid)
1 Year ago
Hawkeye Innovations - Football Systems Technician

Hawkeye Innovations

Miami Gardens, Florida, United States (On-Site)
2 Months ago
Varonis  - Technical Account Manager

Varonis

United States (Remote)
7 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Ithaca, New York, United States (On-Site)
2 Months ago
AECOM - Senior Water/Wastewater Project Manager

AECOM

Dallas, Texas, United States (On-Site)
2 Weeks ago
HCL Tech - Technical Specialist

HCL Tech

Texas, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Dallas, Texas, United States (Remote)

Raleigh, North Carolina, United States (Remote)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Car Gurus

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug