Customer Success Manager

3 Weeks ago • 5 Years + • Customer Service

Job Summary

Job Description

As a Customer Success Manager, you will be the primary point of contact for Autodesk teams and key customer sponsors within enterprise accounts, driving post-sale account management and customer relationship development. You will provide strategic advisory services and support to maximize customers' return on investment in their Autodesk solutions. You will utilize industry knowledge, business strategy expertise, product knowledge, and account management experience to help customers innovate and gain a competitive advantage. Responsibilities include accelerating the adoption of new solutions, leading post-sales activities, providing customer feedback to internal teams, translating customer challenges, proposing solutions based on Autodesk products and services, and developing relationships with key management sponsors.
Must have:
  • 5+ years in sales, service delivery, or customer success management.
  • Strong sense of ownership and a bias for action.
Good to have:
  • Experience deploying technology or services with large enterprise or global customers.
  • Enthusiasm and creativity to inspire others.

Job Details

Job Requisition ID #

25WD88187

Customer Success Manager, Japan

職務概要

顧客管理やビジネスコンサルタントのれたスキルをおちの方、情熱ってお客様、一緒くすべての協働できるぜひきをおみください

この職務ではオートデスクのチームと、企業アカウント顧客スポンサーとの唯一窓口となりポストセールスのアカウント管理顧客関係構築めますまた客様のオートデスクソリューションへの投資対効果最大化するために、戦略的なアドバイザリーサービスとサポートを提供します。業界知識、ビジネス戦略専門知識、製品知識、アカウントマネジメントの経験わせて活用客様がよりくイノベーションをこし、市場での競争力められるよう支援します客様、そしてオートデスクの将来成功明確えることができる素晴らしい機会です

職務
 

  • 客様投資する最高のリターンを短期間実現するプロジェクトやサポート活動優先順位付けを支援することで、新しいソリューションの採用促進します

  • 関係構築、製品知識、カスタマーサクセスプラン(CSP)策定実行じてオートデスクのトップカスタマーにするすべてのポストセールス活動主導オートデスクのソリューションが採用されるようにします

  • お客様の声を聞き、よりいサービス提供ために社内チームにフィードバックします

  • 提案からデリバリにるまで連携して客様のビジネスおよび技術上課題解釈オートデスク製品およびサービスにづいたソリューションを提案します

  • 奨事項特定説得力のある報告書や考察から、お客様信頼される助言者になります

  • 厳選された顧客グループ(主要エンドユーザーからCXOまでにおける意思決定支援者密接関係構築維持します

  • 報告先はカスタマーサクセスマネジメント部門のシニアマネージャーになります。

資格要件
 

  • 5年以上(目安)のセールス、サービスデリバリー、カスタマーサクセスマネジメントの経験があること

  • 行動力があり、仕事に励み、高い当事者意識を持っていること

  • 客様のニーズを理解客様製品やサービスの価値理解していただくために、熱意って献身的にお客様することができること

  • 客様との関係、担当するお客様管理けており、継続的収益、高いレベルの顧客満足度ることができること

  • 学士号(コンピューターサイエンスまたは関連学士号が望ましい)を取得していること

  • れたコミュニケーションとプレゼンテーションのスキルがあること

  • 就業時間最大50%にあたる時間出張可能なこと

希望要件
 

  • 大企業やグローバル企業のお客様技術やサービスを提供した経験、および継続的学習成長への意欲があること

  • 熱意創造性があり客様同僚との関係において、人刺激影響、力づけることができる

  • 経常収益型のビジネスモデルで価値推進することに理解があること

  • 分析的でプロセスを重視した、強財務的洞察力があること

  • Software-as-a-Service (SaaS)の顧客管理に理解があること

Position Overview
 

Do you have great customer management and business consultancy skills? Are you passionate about engaging your customers and collaborating with everyone you work with? If this sounds like you, read on!

In this role, you will be the single point of contact for Autodesk teams and key customer sponsors within enterprise accounts, driving post-sale account management and customer relationship development. You will provide strategic advisory services and support to maximize customers' return on investment in their Autodesk solutions. You will be able to utilize your combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help customers innovate more quickly and gain a competitive advantage in the marketplace. This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s future success.

Responsibilities
 

  • Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe

  • Lead and own all post-sales activity for Autodesk’s top customers through relationship-building, product knowledge, planning and execution of the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions

  • Be the customer's voice and provide feedback to internal teams on how we can better serve our customers

  • Collaborate from proposal through delivery to translate customer business and technical challenges and propose solutions based on Autodesk products & services

  • Identify recommendations and build compelling reports and insights, becoming a trusted advisor to the customer

  • Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO)

  • Report to Sr. Manager, Customer Success Management

Minimum Qualifications
 

  • You have 5+ years in sales, service delivery, or customer success management experience

  • You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves

  • You have an enthusiastic and dedicated approach to connecting with customers to gain an understanding of their needs and ensuring they understand and realize the full value of our products and services

  • You thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction

  • Bachelor's Degree (computer science or related degrees preferred)

  • You have excellent communication and presentation skills

  • Able to travel up to 50%

Preferred Qualifications
 

  • Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth

  • You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

  • Deep understanding of value drivers in recurring revenue business models

  • Strong financial acumen including an analytical and process-focused mindset

  • Understanding of Software-as-a-Service (SaaS) customer management

#LI-JA1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

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About The Company

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.

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