Customer Success Manager

ポジションの概要

建設DX カスタマーサクセスマネージャー 募集要項

私たちのカスタマーサクセスマネージャー（CSM）は、Autodeskの建設ポートフォリオ製品を利用するお客様の定着・拡大を担っています。建設業界向けカスタマーサクセスチームの一員として、クラウドソリューションの継続的な活用支援を行い、お客様が目指すビジネス成果の実現をサポート。信頼関係を構築し、最終的には建設ソリューションの収益成長に貢献します。本ポジションは、APAC（アジア太平洋地域）カスタマーサクセスマネージャーにレポートし、担当顧客ポートフォリオにおける製品利用促進と拡大をリードしていただきます。

勤務形態

• 完全リモート勤務可能（出張は対応顧客によって適宜対応）

• オートデスク日本オフィスへの出社利用可能

建設DXに情熱を持ち、お客様と共に未来を築く意欲のある方のご応募をお待ちしていま。

責任

• 顧客の期待する成果を明確にし、それに基づくカスタマーサクセスプランを策定・管理

• 新規建設業界顧客のオンボーディング支援（早期の価値実現にフォーカス）

• 多様なタスク・トピック・顧客を横断的に調整・推進

• ソリューション利用拡大機会（例：顧客社内ネットワーク拡大）を発見し、ベストプラクティスを提案

• 高い顧客維持率を目指し、営業チームと連携して更新契約を確保、拡張機会を特定

• 顧客との定期的な会議、エグゼクティブビジネスレビュー、ウェビナー、メンタリングセッションを実施

• 顧客アカウントの製品利用状況モニタリングし、解約リスクを事前に検知・対応

• Autodesk Construction Cloud（ACC）の利用促進・定着を推進

• 顧客の信頼できるアドバイザーとして関係構築し、顧客ニーズを社内に伝達・代弁

• カスタマーサクセス活動のベストプラクティスを提案・構築し、組織の成長に貢献

• Autodesk Constructionの伝道者として、業界への価値提案・必要能力の啓発活動を推進

最低限の資格

• BtoB領域で顧客対応経験が3年以上

• 大学卒業またはそれに相当する実務経験

• カスタマーサクセス、アカウントマネジメント、その他クライアント対応職種での経験

• 建設業界に対する高い興味関心と理解を深める意欲

• 自律的に、またチームとしても成果を出せる協働姿勢

• プロセス志向・高い組織力

• 明確な実績と目標達成への強い意欲

• AEC業界（建築・エンジニアリング・建設）ワークフローおよび建設向けBIMソリューションの理解

• 建設業界での実務経験

Position Overview

As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions. Reporting to the APAC Manager of Customer Success, you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.

Responsibilities

• You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them

• You will onboard new construction customers with a focus on accelerating their time to value

• You will coordinate a variety and diverse range of tasks, topics, and customers

• You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use

• You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities

• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

• Track account health to identify churn risk and work to eliminate that risk

• Drive product usage and adoption of the Autodesk Construction Cloud (ACC)

• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team

• Share, propose and build best processes to allow our organisation to grow

• You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services

Minimum Qualifications

• At least 3 years of experience in a customer-facing, Business-to-Business role

• 3 Year Degree or equivalent experience

• Experience in Customer Success, Account Management or a client-facing role

• You will be fully remote with travel expected up to 35% with access to Autodesk offices

• Display sincere curiosity to understand one of the largest, most complex industries: construction

• Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes

• Process-driven and organized

• Have a record of accomplishment, and demonstrated drive for achievement

• Experience with AEC workflows and awareness of BIM solutions focused on Construction

• Previous experience in the Construction Industry

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