Policy Enforcement Manager, Trust and Safety
Job Summary
Job Description
- 4+ years experience in relevant field
- Data analytics proficiency
- Vendor management experience
- Workflow optimization skills
- Problem-solving across teams
- Experience in management consulting
- Process design/optimization expertise
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or in a related field.
Preferred qualifications:
- Experience in operations including vendor management, workflow optimization, process design or optimization or management consulting.
- Proficiency in data analytics and ability to work with large datasets, query multiple data sources, and perform analyses to track performance metrics and drive operational improvements.
- Ability to manage ambiguity, work autonomously, define successful approaches, and solve problems across cross-functional teams.
- Excellent organizational, people management, and project management skills with effective attention to detail.
About the job
As a Policy Enforcement Manager, you will be part of a global team with exposure across all of Trust and Safety’s verticals, as well as a close partnership with YouTube feature product teams. In this role, you will lead YouTube’s Trust and Safety operations for Livestream, which operates for our vendor workforce. In addition, you will also oversee Operations for several products as part of our Cross Policy business, which features a portfolio of agents, queues, and languages.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Lead Enforcement and Operations Management for YouTube Livestream, New Products and Cross Policy workflows. Set up and optimize vendor workflows, defining clear processes and operational guidelines to improve efficiency.
- Conceive of, design and drive to completion projects that result in significant workflow/process improvements. Design and implement performance metrics, analyze operational data for insights, and proactively address gaps to drive efficiency process improvements and automation.
- Manage escalations with fast turn-around time to define the best plan and provide timely updates to executives. Partner with teams across Product, Business Analysts, Vendor Operations and Engineering to solve complex problems and drive innovations.
- Identify automation and efficiency opportunities using drive data driven strategies. Review graphic, controversial and offensive video content in-line with YouTube’s Community Guidelines.
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