Policy Escalation Specialist, Rapid Response, Trust and Safety
Job Summary
Job Description
The Policy Escalation Specialist at YouTube's Rapid Response team manages escalations across YouTube products, ensuring holistic issue resolution. Responsibilities include reviewing graphic content, developing preventative solutions, collaborating with engineering, and communicating with stakeholders, including the executive team. The role requires expertise in applying policy to online content, strong problem-solving skills, and the ability to work non-standard hours, including weekends and holidays. The ideal candidate will have experience with international issues and content policy, along with proficiency in data analysis tools.
Must have:
- 4+ years experience in online content policy application
- Judgment calls on appropriate/violative content
- Experience in operations-oriented organization
- Non-standard hours availability
- Manage policy escalations & drive consensus
- Review graphic/offensive content
Good to have:
- International issues experience
- Content policy, anti-abuse, content review
- Spreadsheets, databases, SQL, data analysis
- Excellent problem-solving skills
Perks:
- Bonus
- Equity
- Benefits
2 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in applying policy to online content, with making judgment calls regarding appropriate and violative contents.
- Experience with working in an operations-oriented organization.
- Ability to work non-standard, on-call rotation weekend and holiday hours.
Preferred qualifications:
- Experience in working with international issues across multiple geographies, including freedom of expression, child safety, or online controversial content.
- Experience in content policy, anti-abuse and reviewing online content.
- Experience with spreadsheets, databases, SQL, and data analysis.
- Excellent problem-solving and thinking skills with attention to detail in a changing environment.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.The YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. The Rapid Response team oversees and manages escalations across all YouTube product areas.
In this role, you will work across Trust and Safety and YouTube to ensure that we address escalations holistically. You will provide management of escalations, creating a pathway to resolution, and communicating with stakeholders as well as our executive team. You will develop preventative solutions to address future escalations, and help assess risk to the YouTube platform. You will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Own and manage policy escalations, driving consensus across all stakeholders.
- Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
- Develop knowledge across all product areas to ensure faster and more efficient resolution. Create and implement preventive solutions, including collaborating with Engineering on tools.
- Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.
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