The Principal Product Manager, Systems Transformation at Crunchyroll leads strategic design, governance, and implementation of scalable systems and processes for a global media company. This role ensures seamless integration of content delivery, technical accuracy, and compliance with industry standards like MovieLabs. Key responsibilities include metadata and content flow optimization, compliance and quality assurance, servicing and delivery optimization, technology implementation and governance, and stakeholder engagement.  The ideal candidate will have 15+ years of experience in systems transformation within media and entertainment, deep understanding of content pipelines and industry standards, and strong leadership and collaboration skills.

<p>Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.</p><p><br></p><p>Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.</p><p>The Crunchyroll app is available on over 15 platforms, including all gaming consoles.</p><p>Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation</p>

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    <div class="content-intro"><h2 data-pm-slice="1 1 []">About Crunchyroll</h2>
<p>WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.</p>
<p>Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.</p>
<p>Join our team, and help us shape the future of anime!</p></div>

    <h2 data-pm-slice="1 1 []">About the role</h2>
<p>The Principal Product Manager, Systems Transformation role is a leadership position focused on driving the strategic design, governance, and implementation of scalable systems and processes to meet the needs of a global media and entertainment organization. This role ensures the seamless integration of creative content delivery, technical accuracy, and compliance with industry standards such as MovieLabs specifications, while optimizing workflows and operations across a complex global supply chain.</p>
<h3><strong>Key Responsibilities:</strong></h3>
<p><strong>Strategic Alignment and Leadership</strong></p>
<ul>
<li>Translate strategic objectives into actionable systems transformation initiatives, ensuring alignment with organizational goals and industry standards.</li>
<li>Serve as a key liaison between engineering, business, legal, and operations teams to align cross-functional priorities and ensure seamless communication.</li>
<li>Drive the continuous evolution of systems and workflows to meet emerging business needs, industry trends, and technological advancements.</li>
</ul>
<p><strong>Metadata and Content Flow Optimization</strong></p>
<ul>
<li>Define and implement the structure, organization, and flow of metadata across the supply chain to ensure compatibility with standards such as MovieLabs Common Metadata.</li>
<li>Collaborate with engineering teams to validate and map metadata accurately across titles, episodes, dubs, and subs.</li>
<li>Ensure territories, rights, and format types are correctly tracked and integrated into servicing workflows.</li>
</ul>
<p><strong>Compliance and Quality Assurance</strong></p>
<ul>
<li>Design and oversee workflows to ensure compliance with MovieLabs specifications for content delivery, metadata formats, and security requirements.</li>
<li>Partner with engineering to develop tools for automating quality control (QC) checks and validating compliance across all phases of the supply chain.</li>
<li>Maintain robust logging, auditing, and provenance tracking to ensure the integrity and security of content.</li>
</ul>
<p><strong>Servicing and Delivery Optimization</strong></p>
<ul>
<li>Design workflows that enable the efficient global delivery of localized content versions (dubs, subs) aligned with rights and territory data.</li>
<li>Leverage automation to streamline work orders, content readiness tracking, and delivery schedules.</li>
<li>Collaborate with engineering teams to optimize servicing workflows for scalability, speed, and accuracy.</li>
</ul>
<p><strong>Technology Implementation and Governance</strong></p>
<ul>
<li>Drive the implementation of scalable, flexible systems that support expanding global content distribution strategies.</li>
<li>Develop governance frameworks to ensure systems and tools adhere to industry best practices and regulatory requirements.</li>
<li>Oversee the integration of secure asset delivery, encryption, and access control measures into systems and workflows.</li>
</ul>
<p><strong>Stakeholder Engagement and Collaboration</strong></p>
<ul>
<li>Act as a trusted advisor to leadership, providing insights and recommendations on systems transformation strategies.</li>
<li>Collaborate with legal and distribution teams to incorporate holdback rules, regional licensing, and other compliance requirements into servicing workflows.</li>
<li>Foster a collaborative culture across teams, ensuring alignment and shared accountability for success.</li>
</ul>
<p><strong>Innovation and Continuous Improvement</strong></p>
<ul>
<li>Prioritize iterative improvements to systems and workflows based on internal feedback and evolving industry standards.</li>
<li>Promote innovation by exploring new technologies, methodologies, and approaches to enhance scalability, efficiency, and user satisfaction.</li>
<li>Lead efforts to embed a culture of continuous learning and adaptability within the organization.</li>
</ul>
<p>In the role of Principal Product Manager, Systems Transformation, you will report to the VP, Product Management.</p>
<p>We are considering applicants for the location(s) of Los Angeles and Dallas.</p>
<h2>About You</h2>
<p><strong>Experience and Skills</strong></p>
<ul>
<li>15+ years of experience in systems transformation or a related field within the media and entertainment industry.</li>
<li>Proven track record of managing large-scale, complex programs with high levels of technical complexity and cross-functional dependencies.</li>
<li>Deep understanding of content delivery pipelines, metadata management, and industry standards such as MovieLabs, IMF, and EMA.</li>
<li>Strong expertise in designing scalable workflows, leveraging automation, and optimizing global servicing operations.</li>
<li>Demonstrated ability to align systems and workflows with business needs, regulatory requirements, and technological advancements.</li>
</ul>
<p><strong>Leadership and Collaboration</strong></p>
<ul>
<li>Exceptional leadership skills with the ability to influence and align diverse teams toward shared objectives.</li>
<li>Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to collaborate across engineering, business, legal, and operations teams.</li>
<li>Adept at fostering a culture of collaboration, accountability, and continuous improvement.</li>
</ul>
<p><strong>Technical Proficiency</strong></p>
<ul>
<li>Proficiency in working with cloud-based delivery systems, metadata management tools, and quality control technologies.</li>
<li>Familiarity with secure asset delivery protocols, encryption standards, and compliance frameworks.</li>
<li>Expertise in leveraging data analytics to monitor system performance, identify gaps, and drive optimization efforts.</li>
</ul>
<p><strong>Success Metrics:</strong></p>
<ul>
<li>Timely delivery of localized content versions aligned with global rights and territory requirements.</li>
<li>Scalable and efficient servicing workflows that exceed industry compliance standards.</li>
<li>Enhanced collaboration and communication across cross-functional teams.</li>
<li>Improve systems and processes based on stakeholder feedback and performance metrics.</li>
<li>Strong alignment of systems and workflows with strategic business objectives and industry trends.</li>
</ul>
<p>This position offers the opportunity to shape the future of global content distribution, ensuring the delivery of high-quality, compliant content to audiences worldwide while driving innovation and operational excellence.</p>
<h2>Why you will love working at Crunchyroll</h2>
<p>In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:</p>
<div class="has-nudge" data-nudge-id="cff29b01-d634-42b1-976e-1131b4be2c0f">
<ul>
<li>Receive a great compensation package including salary plus performance bonus earning potential, paid annually.</li>
<li>Flexible time off policies allowing you to take the time you need to be your whole self.</li>
<li>Generous medical, dental, vision, STD, LTD, and life insurance</li>
<li>Health Saving Account HSA program</li>
<li>Health care and dependent care FSA</li>
<li>401(k) plan, with employer match</li>
<li>Employer paid commuter benefit</li>
<li>Support program for new parents</li>
<li>Pet insurance and some of our offices are pet friendly!</li>
</ul>
</div>
<p>#LifeAtCrunchyroll #LI-Hybrid</p>

    <div class="content-pay-transparency"><div class="pay-input"><div class="description"><span style="font-weight: 400;">The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.</span></div><div class="title">Pay Transparency - Culver City, CA</div><div class="pay-range"><span>$212,080</span><span class="divider">—</span><span>$265,100 USD</span></div></div></div>

    <div class="content-conclusion"><h3 data-pm-slice="1 1 []">About our Values</h3>
<p>We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value</p>
<ul>
<li>
<p>Courage. We believe that when we overcome fear, we enable our best selves.</p>
</li>
<li>
<p>Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.</p>
</li>
<li>
<p>Service. We serve our community with humility, enabling joy and belonging for others.</p>
</li>
<li>
<p>Kaizen. We have a growth mindset committed to constant forward progress.</p>
</li>
</ul>
<h3>Our commitment to diversity and inclusion</h3>
<p>Our mission of helping people belong reflects our commitment to diversity &amp; inclusion. It's just the way we do business.</p>
<p>We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p>Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.</p>
<p><em data-stringify-type="italic">Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs:&nbsp;</em><em data-stringify-type="italic"><a href="https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs">https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs</a></em></p>
<p><em data-stringify-type="italic">Please refer to our&nbsp;Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: <a href="https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf">https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf</a></em></p>
<p>Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.</p></div>
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