Project Delivery Manager – Operational Excellence

Company Description

Salary range: $100,000 – $110,000 (CAD)

Advance your career with a company that shares your passion! Our Technologies and Services division offers an exciting new opportunity to join the Sodexo team as a Project Delivery Manager – Operational Excellence.

At Sodexo, our mission is to create a better everyday for everyone to build a better life for each. As a global leader in services that improve quality of life, we are present in 55 countries and serve over 100 million consumers every day through our unique combination of on-site services (food and management services), benefits and rewards services, and home services.

Job Description

How you will make a difference:

Are you a project leader driven by optimizing operational performance? Sodexo Canada is looking for a Project Delivery Manager – Operational Excellence, responsible for planning and executing projects related to new account mobilization and process improvement.

In this dynamic role, you will ensure seamless and compliant account launches, aligning cross-functional teams, assessing risks, and providing data-driven analyses to foster continuous improvement and client satisfaction.

You will collaborate closely with sales, operations, facilities, IT, marketing, and other teams, acting as a strategic project manager and central point of contact. Your leadership will ensure that new accounts are launched smoothly, meet client expectations, and support Sodexo's commitment to excellence.

Key Responsibilities

• Conduct comprehensive risk assessments to identify and mitigate contractual, operational, or financial risks that may affect profitability or client satisfaction.
• Collaborate across departments to align strategies and ensure timely execution of new account mobilizations and renewals.
• Monitor the performance of new accounts, enforce team accountability, and provide ongoing support during critical contract startup phases.
• Develop and implement tailored Key Performance Indicators (KPIs) and dashboards to evaluate the performance of each department under new contracts, and provide data for continuous improvement.
• Create and manage detailed project and mobilization plans, aligned with client expectations and organizational objectives.
• Act as the primary point of contact for internal teams and clients during mobilizations, ensuring transparent communication and on-site presence if necessary.
• Contribute to the standardization and centralization of mobilization processes, adopting digital tools and automation to increase efficiency and contractual compliance.

Qualifications

Desired Profile:

• Education: University degree in Business Administration or related field (or equivalent experience).
• Experience: 3 to 5 years of project management experience including risk analysis, client management, and cross-functional coordination; experience in sales and contract support.
• Certifications (asset): PMP, Lean Six Sigma Black Belt or Lean certification.
• Technical Skills: Proficiency in Microsoft Project, Excel, Tableau, Power BI, DocuSign, SAP, Microsoft Teams, etc.
• Key Strengths: Excellent communication skills, project management leadership, analytical thinking; collaborative and solution-oriented mindset.
• Languages: Proficiency in English (French is an asset).
• Work Environment: Monday to Friday schedule, with some evenings or weekends occasionally; travel required 1 to 5 times per year within Canada.

Additional Information

Why choose Sodexo?

Working at Sodexo is more than just a job: it's being part of something bigger. We believe that our daily actions have a significant impact. You will find your place in a company that allows you to act with intention and thrive in your own way.

We also offer:

• A flexible work environment
• Competitive compensation and excellent benefits
• Training and development programs
• Numerous growth opportunities
• Strong social and environmental responsibility
• An award-winning company for its efforts in sustainability, diversity and inclusion, social responsibility, and more.
• [See Sodexo's latest awards here]

Diversity, Equity, and Inclusion

Sodexo is committed to promoting employment equity and diversity. We do not discriminate against any employee or job applicant based on national origin, race, religion, ethnic group, age, disability, sex, sexual orientation, gender identity or expression, veteran status, or any other class protected by federal, provincial, or local law.

We encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all stages of the selection process.

Sodexo is committed to providing a safe and healthy work environment for its employees, clients, partners, and visitors. We require all new employees working in hospitals, long-term care centers, or senior residences to be fully vaccinated against COVID-19, and we may require full vaccination depending on the location and nature of the employment.