Responsible Gaming Analyst

1 Month ago • 1 Years + • Data Analyst

Job Summary

Job Description

ComeOn Group seeks a Responsible Gaming (RG) Analyst fluent in Scandinavian, Nordic, or Dutch, and English. Responsibilities include monitoring player behavior, conducting risk assessments, engaging with at-risk players, and collaborating with operational teams. The Analyst will contribute to RG policy development, prepare regulatory reports, and participate in projects to improve player protection. Experience in iGaming, data analysis, and customer-facing roles is required. The role is hybrid, based in Malta.
Must have:
  • Fluent in Scandinavian/Nordic/Dutch & English
  • 1+ year iGaming experience (6 months customer-facing)
  • Player data analysis & risk assessment skills
  • Understanding of iGaming regulations
  • Excellent communication & problem-solving skills
Perks:
  • Competitive remuneration & bonus scheme
  • Team & company events
  • Work-from-home setup bonus
  • Hybrid work arrangement & remote work days
  • Wellbeing allowance
  • International health insurance
  • Office breakfasts & lunches

Job Details

Description

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: Malta - Hybrid

We are looking for a dedicated Responsible Gaming (RG) Analyst to join our team and make a meaningful impact in the iGaming industry. In this role, you will safeguard player well-being by monitoring behavior, managing escalated cases, and directly engaging with at-risk players. Your work will ensure compliance with regulations while driving continuous improvement in responsible gaming practices.

As a key member of the Responsible Gaming team, you’ll collaborate with Operational and Compliance teams to advance the company’s Social Responsibility policies and assist customer-facing departments with RG-related queries. By proactively engaging with players and upholding Duty of Care procedures, you’ll help ensure a safe, responsible, and sustainable gaming experience.


Responsibilities:

  • Collaborate with the RG team to manage daily operations and investigate cases escalated by Customer Experience (CX) and other operational teams.
  • Monitor player behavior to identify signs of problem gambling or risky activity using available tracking tools.
  • Conduct detailed risk assessments to determine appropriate interventions.
  • Engage with at-risk players via email and phone, providing guidance on responsible gaming tools and resources.
  • Offer empathetic support while addressing RG concerns effectively.
  • Leverage behavioral tracking tools and solutions to enhance both personal and team performance in RG case management.
  • Contribute to the development and refinement of RG processes and policies.
  • Assist in preparing detailed RG reports to meet regulatory requirements.
  • Take an active role in RG-related projects aimed at improving tools, processes, and overall player protection strategies.

About you:

  • Fluent in either a Scandinavian language, Nordic language, Danish or Dutch language, both written and spoken.
  • Fluent in the English language, both written and spoken. 
  • At least 1 year experience in iGaming with a minimum of 6 months in a customer-facing role
  • Experience in effectively analysing player data and making inferences regarding risk warnings
  • Have an understanding of the regulatory frameworks connected to the licences the company holds
  • Interested in the psychology behind gambling and specifically problem gambling
  • Excellent analytical and communication skills
  • Problem-solving skills
  • Attention to detail
  • Flexible thinking

So what can you expect from ComeOn as a place of work?

  • A competitive remuneration package including a company bonus scheme! 💰
  • Fantastic quarterly team events and weekly company events 😎
  • A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
  • On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
  • Wellbeing allowance
  • A comprehensive, International Private Health Insurance
  • Breakfast at the office on Tuesdays
  • Lunch at the office on Mondays and Wednesdays

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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About The Company

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.


So - what can you expect from ComeOn as a place of work?


At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun!


The ComeOn Moment


That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn!


You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!

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