Job Description

Are you the pink shark in the sea of sameness?
Casino games tend to look boringly similar. We believe in making casino games that stand out. For that, it takes people who stand out. Do you have the raw talent needed to continually deliver to new and existing customers with games that revitalize, renew, and reinforce the gaming experience? Right now, we are looking for an Senior Account Manager for the Italy market, who wants to join us in our fight against industry monotony.

About the role

You will join with an organisation that is quickly becoming a industry leading business. You will be a part of one of the most exciting gaming businesses and studios to appear in years. You will be a highly motivated and experienced with a desire to achieve success managing operators and partners to maximise profits.

The company creates unique and innovative content played by players across the world and you will have a direct impact on the success of the business its studio and its products. Products including, innovative Casino games, exciting new Arcade games and never-before seen Live Casino Game Shows.

You will be qualified with proven experience in all aspects of gaming account management. Highly motivated, a team player, excellent customer skills and a proven track record as well as a thirst to work side-by-side with the team developing some of the world’s greatest games.

Responsibilities

Build relationships, rapport, and retention with customers in the Italian market.
Develop strong relationships with customers, connecting with key business executives and stakeholders
Drive customer performance and revenue growth by making strategic recommendations
Develop positive relationships with internal colleagues, support teams and management
Have a continuous improvement mindset in terms of customer satisfaction, support processes, metrics, KPI’s and the user experience
Deliver KPIs, Metrics, status reports to management
Bring a continuous improvement mindset in terms of customer satisfaction and support
Liaise between customers and cross-functional internal teams, ensure timely and successful delivery of solutions according to customer needs and improve the entire customer experience
Managing customer requests and needs
Share knowledge in the teams and help contribute to an open and creative work environment

Qualifications

3+ years of account management with detailed knowledge of the online gaming market in Italy
A background and genuine passion for all aspects of the industry and the ability to communicate that excitement and engagement to others
High attention to detail and precision in delivery while balancing multiple priorities
Capacity to learn quickly and adapt to changing priorities and ability to adapt to changing priorities
Proficiency in MS Office suite, multi-channel contact centre software
High level of integrity, strong analysis, and decision-making skills with an understanding of regulatory challenges
Must have internal drive, and seen as a doer while being a positive team-player
A passion for great games and pushing boundaries
Fluent in English and Italian

Other information

Location: Malta, UK or Malaga, Spain.
You must be an EU member or have a valid work permit for the EU
Desired Start: 1 of January 2025
We are an equal opportunity employer and are committed to building a diverse and inclusive workplace. To support our diversity goals, we strongly encourage applications from women. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, or any other protected status.

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About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.

About The Company

Raw group

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The saying is: you shouldn’t bring a knife to a gunfight. Implying that you should bring a gun. But why stop there? Bring a bazooka, a sniper rifle or, heck, a tank. With lasers. That can fly. It’s not cheating to choose a smarter tool. Something more effective and innovative. To survive as an operator in this highly competitive industry, you must dare to stand out in the sea of sameness. That’s why you need RAW.

RAW is an idea and philosophy of how and what you truly need to differentiate your player offer. Built from the raw, using one-part insane creativity and one-part commercial sanity. Always designed with simplicity in mind, making our games easy to understand and play. By combining familiar elements with drastically different elements, we let you revitalise, renew and reinforce your entertainment offer.

To get the edge you have to truly dare something new, something innovative, something that blows your players socks, shirts and hats off. That's why we deliver games that stand out. Let's talk.