Senior Cloud Engineer - Kubernetes

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.com

Want to know what it’s really like to join Cyara?  Check out this link to meet some real Cyarans and read about their individual career journey with us:  https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Job Function Description: 

Reporting to the Software Services Manager, the successful candidate will be part of the Software Services team, which is responsible for designing and managing the infrastructure for Cyara’s Voice Assure and testRTC products. We are looking for a qualified engineer to oversee our Kubernetes infrastructure. We expect you to have a deep understanding in building and deploying Kubernetes, and extensive experience in at least one of: infrastructure, Linux, scripting, and software engineering. 

• Kubernetes: We run our core infrastructure mostly on Kubernetes.We have a well-architected deployment framework built on AWS EKS, Terraform and Helm, and you would be responsible for continuing to build and maintain our cluster deployments. Experience in designing, building, and monitoring Kubernetes clusters is a requirement.  
• Containers with Docker and Podman: A common task is to migrate legacy applications deployed in virtual machines and upgrade them to run smoothly on containers. The main thing here for us is that you understand container architecture, and best practices when it comes to building and running containers including storage, networking, security, and maintenance.  
• Infrastructure as code: We use tools such as Terraform and Ansible to automate tasks that are closer to hardware, such as deploying in real servers and in cloud providers  
• CI/CD: We have a well-crafted pipeline for software development that moves code in the many stages between development and production. We maintain the pipeline, and we are constantly improving it. Experience with Jenkins, GitLab CI/CD, and other similar tools will be greatly appreciated 
• Linux servers: Our core infrastructure is primarily Kubernetes,but we also maintain our own servers for some functionality, and for that we have our own immutableLinux distribution. Experience with enterprise Linux distributions, and with immutable distributions (i.e. CoreOS) would be nice.  
• Troubleshooting: we are also responsible for fixing things when they stop working so investigation skills are highly appreciated 
• While this position does not require participation in an official on-call roster, Engineering employees are expected to be available to assist with troubleshooting Severity 1 or Severity 2 production issues as they arise. If contacted, employees should be prepared to respond and provide support, leveraging their domain knowledge and skills to resolve critical incidents.

• We are a small team, and we are after engineers who can manage themselves and who are comfortable taking ownership of complex tasks. Specifically, we are looking for candidates with the following traits and experiences: 
• Cloud experience: With 6 years of industry experience, we are looking for someone who has learned through real world deployments to manage large scale, highly available complex infrastructure on AWS services such as EKS, with at least five years’ experience in this area.
• Forward thinking: We are looking for someone who likes to innovate and who can foresee opportunities and challenges before they start to “solve” problems. 
• Cost aware: We are looking for someone who understands that cloud resources cost money and has experience optimizing infrastructure to reduce costs.
• Problem solving attitude: We need someone who enjoys actually getting things done. 
• Scripting experience: Do you have fond memories of automating toil with bash or python scripts? This is what we are looking for! 

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. 

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid