Senior Customer Quality Manager
Job Summary
Job Description
Candidate will champion quality and customer perception of Power Integrations products, ensuring customer satisfaction by managing quality standards and expectations. This role involves seamless collaboration with internal functional groups and the supply base to secure customer product approval, facilitate audits, resolve product quality issues, and drive corrective and preventive actions. The candidate will serve as the technical interface for quality matters with customers, requiring expertise in quality systems and strong organizational and communication skills, with a proven track record in a similar semiconductor company role.
Must have:
- B.S. in Electrical Engineering or equivalent
- 10+ years of experience in customer quality engineering
- Expert in 8D problem resolution process
- Direct customer facing experience in quality manager role
- Problem solving skills on semiconductor products
- Excellent technical writing skills
- Available for worldwide travel to customer sites
- Verbal and written technical communication skills
Good to have:
- Verbal and written technical communication skills in Mandarin
Perks:
- Equity
- Medical benefits
- ESPP
- 401K
- Tuition reimbursement
- Time off programs
2 skills required
Job Details
Description:
Candidate will be the champion of quality in promoting customers’ perception Power Integrations products. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution product quality problems, and drive corrective and preventive actions as needed. Candidate will act as the technical interface on quality matters with customers. As such, candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include, but are not limited to, the following.
- Lead, coach and manage quality engineering team.
- Directly interface with customers on quality maters
- Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
- Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
- Define and implement product quality operational and systemic improvements.
- Provide product change notifications to customers.
Requirements:
- B.S. in Electrical Engineering or an equivalent technical discipline.
- 10+ years of experience in customer quality engineering involving integrated circuits.
- Expert in 8D problem resolution process.
- Direct customer facing experience in quality manager role.
- Must have problem solving skills on semiconductor products and manufacturing processes.
- Must have excellent technical writing in organized and concise manner based on facts and data.
- Must be available to travel to customer sites worldwide will be as required.
- Must be able to carry out verbal and written technical communications.
Preference:
- Able to also carry out verbal and written technical communications in Mandarin.
Power Integrations is committed to building teams that drive innovation and therefore review a range of factors when determining compensation. The annual base pay range for this position is $158,695- $229,046. Our salary ranges are determined by role, level, qualifications and work location.
The range displayed on the job posting reflects the minimum and maximum target for new hire salaries for this position in California. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Power Integrations also offers to our eligible employees a comprehensive total rewards package that includes equity, medical benefits, ESPP, 401K, tuition reimbursement and time off programs. For additional benefits, please visit https://www.power.com/company/our-sustainability-priorities/people-our-engine-innovation.
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About The Company
Power Integrations competes for the best talent. Our compensation packages consist of salary and equity, and they are commensurate with accomplishment. We offer a full suite of benefits. It is the policy of Power Integrations to provide equal employment opportunity for all employment applicants and employees without regard to prohibited considerations of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, physical disability, mental disability, marital status, or any other classification protected by applicable local, state or federal laws.
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