Senior Customer Success Manager

1 Month ago • 2 Years + • Business Development

Job Summary

Job Description

As a Senior Customer Success Manager at Xsolla, you'll build strong client relationships, ensuring they maximize the value of Xsolla's solutions. This strategic role demands relationship management, technical understanding, and a commitment to customer satisfaction. You'll work with major gaming industry clients, proposing new solutions, serving as a communication link between clients and internal teams, resolving issues, generating new sales, conducting regular business reviews, and analyzing success metrics. The position involves working with product teams, understanding client needs, and overcoming objections to win stakeholder support. You'll be a key advocate for Xsolla's clients, helping them achieve their business goals and contributing to shaping the future of gaming commerce.
Must have:
  • Develop strong client relationships
  • Understand client needs and requirements
  • Propose new solutions and upsells
  • Excellent communication and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Experience with JIRA, Salesforce, Google Suites
Perks:
  • Unlimited Flexible Time Off
  • 28 paid holidays
  • Personalized career roadmap
  • In-house training and development opportunities

Job Details

Are you passionate about building meaningful relationships and driving success for clients? We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team. In this role, you will serve as the primary advocate for our clients, ensuring they maximize the value of Xsolla’s solutions to achieve their business goals. This is a strategic, client-facing position that requires a blend of relationship management, technical understanding, and a deep commitment to customer satisfaction.

This is a unique opportunity to work with some of the biggest names in the gaming industry, empower developers of all sizes, and be part of shaping the future of gaming commerce.

RESPONSIBILITIES

    • Develop trust relationships with a portfolio of major clients.
    • Acquire a thorough understanding of key customer needs and requirements.
    • Expand the relationships with existing customers by continuously proposing new product and solutions that meet their objectives.
    • Serve as the link of communication between key customers and internal teams.
    • Work with product teams to ensure the requests are delivered to customers in a timely manner.
    • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
    • Play an integral part in generating new sales that will turn into long-lasting relationships.
    • Prepare and held Business Reviews on a regular basis to proactively review customer needs and ask for feedback.
    • Analyze customer success metrics and providing senior-level reporting and insights.

REQUIREMENTS

    • +2 years of proven experience as Key Account Manager Experience in upsells and providing solutions based on customer needs.
    • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all company levels.
    • Strong English speaking/writing skills (Upper-Intermediate or above).
    • Excellent organizational skills; - Ability in problem-solving and negotiation.
    • Ability to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy.
    • Effective time management skills and excellent attention to detail.
    • Ability to understand client needs and translate it into business offerings.
    • Ability to overcome tough objections and win the support of key stakeholders.
    • Must be proactive.
    • Have a large appetite for learning, and a results oriented mindset.
    • Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines.
    • Experience in using JIRA (or other Atlassian products), Salesforce, Google Suites.
At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees.

Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 28 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.

About company

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide.

Headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, Beijing, Kuala Lumpur, and cities around the world, Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, Pearl Abyss, NCSoft, and more.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding GDPR or CCPA to careers@xsolla.com

Similar Jobs

SuperPlay - QA Server Engineer

SuperPlay

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Cognizant - Hiring Polarion Lead Developer.

Cognizant

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Snowed In Studios - Senior Producer

Snowed In Studios

Ontario, Canada (Remote)
2 Weeks ago
Casumo - Customer Service Ambassador - Spanish

Casumo

Macedonia, Ohio, United States (Hybrid)
1 Month ago
Epic Games - Senior QA Engineer

Epic Games

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Onward Search - Inside Sales Representative

Onward Search

Birmingham, Alabama, United States (On-Site)
1 Month ago
Reversing Labs - Federal Sales Manager

Reversing Labs

United States (Remote)
6 Days ago
Alphasense - Account Executive, Enterprise Intelligence

Alphasense

London, England, United Kingdom (On-Site)
2 Months ago
Rackspace Technology - Sales Executive V - Remote

Rackspace Technology

United States (Remote)
1 Month ago
Onward Search - Business Development Specialist (Real Estate)

Onward Search

Washington, District Of Columbia, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Pipeworks - Level Designer II

Pipeworks

Eugene, Oregon, United States (Remote)
1 Week ago
QUANTIC DREAM - Associate Producer

QUANTIC DREAM

Montreal, Quebec, Canada (Hybrid)
3 Months ago
Rackspace Technology - Lead Engineer - Multi-Cloud Platforms and Infrastructure

Rackspace Technology

United States (Remote)
2 Months ago
Xsolla - Technical Project Manager

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago
Super - Product Designer II

Super

San Francisco, California, United States (On-Site)
3 Months ago
LeoVegas - Outbound Specialist Dutch Speaking

LeoVegas

Leiden, South Holland, Netherlands (On-Site)
4 Months ago
Saviynt - Lead Product Manager - Integration Framework

Saviynt

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Aristocrat Gaming - Integrations Manager

Aristocrat Gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Month ago
Nintendo - Product Tester (Retro Studios)

Nintendo

Austin, Texas, United States (On-Site)
6 Months ago
PlayStation Global - Product Manager, Data Foundations

PlayStation Global

San Francisco, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Berlin, Berlin, Germany

Nagarro - Information Security Consultant

Nagarro

Germany (Remote)
1 Month ago
Com2us Corporation - Community Manager – Germany (m/f/x)

Com2us Corporation

Berlin, Berlin, Germany (On-Site)
3 Months ago
Tesla - Warehouse Logistics Specialist Apprenticeship

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
1 Week ago
Tencent - Technical Account Representative

Tencent

Frankfurt, Hessen, Germany (On-Site)
2 Weeks ago
Nagarro - SAP S/4HANA Principal Developer (m/f/d)

Nagarro

Germany (Remote)
4 Months ago
Knuddels - Graphic Designer / 2D Artist

Knuddels

Baden-Württemberg, Germany (Remote)
6 Days ago
Tesla - Logistics Shift Supervisor

Tesla

Brandenburg, Germany (On-Site)
1 Day ago
Tesla - Senior Mechanical Engineer, Technical Service

Tesla

Brandenburg, Germany (On-Site)
1 Week ago
Knuddels - System Administrator*in (m/w/d) - remote oder Karlsruhe

Knuddels

Karlsruhe, Baden-Württemberg, Germany (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

PwC - Application to PwC

PwC

Ljubljana, Ljubljana, Slovenia (On-Site)
4 Months ago
WebMD - Sales Manager – Medical Partnerships (m/w/d)

WebMD

Bavaria, Germany (Hybrid)
3 Months ago
Logitech - Direct Engagement Account Manager

Logitech

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
2 Months ago
Tencent - Senior Regional Manager of WeChat Overseas Payments

Tencent

Singapore (On-Site)
4 Months ago
Bally's Interactive - Commercial Business Analyst

Bally's Interactive

Malta, New York, United States (On-Site)
1 Month ago
Collective Ace Group - Business Development Manager - Remote

Collective Ace Group

(Remote)
1 Month ago
Trendyol - Corporate Development and M&A Professional

Trendyol

İstanbul, İstanbul, Türkiye (Hybrid)
2 Months ago
Rackspace Technology - Global Head of AI Business Development

Rackspace Technology

United States (Remote)
2 Weeks ago
Dun & Bradstreet - Sales Solutions Specialist (R-16812)

Dun & Bradstreet

London, England, United Kingdom (Hybrid)
4 Months ago
Hasbro - Coordinator, Licensed Consumer Products

Hasbro

(Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.


Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. 

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Los Angeles, California, United States (Hybrid)

Armenia, Quindio, Colombia (On-Site)

Los Angeles, California, United States (Remote)

Los Angeles, California, United States (Hybrid)

Seoul, South Korea (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

View All Jobs

Get notified when new jobs are added by Xsolla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug