Senior Manager, CDD Operations
Job Summary
Job Description
The Senior Manager for Customer Due Diligence (CDD) in the EEA is responsible for leading the CDD team, covering KYC, KYB, EDD, screening, and periodic reviews. This role involves leading the EEA CDD teams, working with country, regional, and global stakeholders, and operating in a dynamic environment. Responsibilities include leading a CDD team of over 40 people in Hungary and Malta, providing strategic direction, training, and advisory support, developing and maintaining KYC/KYB policies, procedures, and controls, providing people management and ensuring service level standards are met, liaising with various functions, overseeing new client onboarding, monitoring periodic reviews, preparing onboarding metrics and reports, and ensuring compliance with regulations.
Must have:
- 8 years of experience running a CDD team.
- Proven leadership and management skills.
- Strong communication, planning, and organizational skills.
- Understanding of business, operations, and risk functions.
- Bachelor’s Degree or relevant equivalent experience.
Good to have:
- ACAMS or ICA certification.
- Experience working with teams across global offices and time zones.
- Experience of working in crypto industry.
Perks:
- Competitive total compensation package.
- Learning and development programs and education subsidies.
- Comprehensive healthcare schemes for employees and dependants.
- Wellness allowance.
- Various team building programs and company events.
- Wellness and meal allowances.
- The ability to help shape a new industry.
- More that we love to tell you along the process!
3 skills required
Job Details
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
The EEA Senior Manager for Customer Due Diligence (CDD) is responsible for leading the CDD team. You will lead the EEA CDD teams covering KYC, KYB, EDD, screening and periodic reviews. , . You will work with the country, regional and global stakeholders and must be flexible, willing, and able to work in a dynamic environment. The position reports directly to the EEA Head of Compliance Operations, with matrix reporting to management as necessary.
What You’ll Be Doing
- Leadership of a CDD team of over 40 people based in Hungary and Malta.
- Leading strategic direction, training and advisory support with regards to EEA CDD processes.
- Developing and maintaining robust KYC / KYB policies, procedures, controls, and frameworks.
- Provide people management and development responsibilities, and ensure team service level standards are met.
- Liaise with various functions (e.g. Compliance) and stakeholders across the business. within business units for onboarding or periodic review queries.
- Oversee new client onboarding, and implement process enhancements to improve client onboarding experience in EEA.
- Monitor periodic reviews to ensure regulatory requirements are met.
- Can exercise independence of judgement and autonomy.
- Prepare daily and weekly onboarding metrics and progress reports.
- Ensure that all legal and customer files / data are maintained, in accordance with European Regulations and Group policies.
What We Look For In You
- 8 years experience of running a CDD team preferably in the financial service industry
- Proven leadership and management skills.
- Strong communication, planning, and organisational skills
- Understanding of business, operations and risk functions.
- Bachelor’s Degree or relevant equivalent experience or professional qualification.
Nice to Haves:
- ACAMS or ICA certification.
- Experience working with teams across global offices and time zones
- Experience of working in crypto industry.
Perks & Benefits
- Competitive total compensation package.
- Learning and development programs, and education subsidies for employees' growth and development.
- Comprehensive healthcare schemes for employees and dependants.
- Wellness allowance.
- Various team building programs and company events.
- Wellness and meal allowances.
- The ability to help shape a new industry.
- More that we love to tell you along the process!
#LI-HYBRID
#LI-JC4
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About The Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
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