Senior Manager - Claims Service

1 Month ago • 10 Years +

Job Summary

Job Description

The Senior Manager will lead the Regional Claims Division, based in Kuala Lumpur, Malaysia. Responsibilities include overseeing claims operations, ensuring quality service, and managing stakeholder relationships. They will be responsible for implementing annual operating plans and managing operational risks. The role involves leading a team, setting strategy, and cultivating relationships with insurers and other stakeholders. The role demands at least 10 years of experience in Claims, including 8 years in a managerial role and the ability to provide exceptional value to clients while maintaining commitments to internal stakeholders. The candidate should drive operational excellence to enhance technical expertise within the team.
Must have:
  • 10 years of Claims experience, 8 in management
  • Experience in Insurance Claims adjudication or advocacy
  • Strong analytical and communication skills
  • Relevant certifications are essential
Good to have:
  • MBA or higher education
  • Certifications in LEAN, Six Sigma, or KAIZEN
  • Experience in Shared Services
  • Track record in change management
Perks:
  • Career progression in a global organization
  • Dynamic work environment
  • Team-oriented culture

Job Details

Company:

MMC Corporate

Description:

We are seeking a talented individual to lead our Regional Claims Division at Marsh McLennan. This role will be based in Kuala Lumpur, Malaysia.

You can expect to lead the team that sets the strategy for a wide range of claims product types, ensuring that team standards and procedures align with best practices for quality service. You will cultivates strong relationships with insurers, service partners, brokers, underwriters, Senior Management and Claims team to advocate for direct reports internally as well as help them navigate complex client interactions and maintain high-quality work, all in accordance with company and legal standards.

We will count on you to:

  • Oversee day-to-day Claims Operations within the region, managing various General Insurance claims including Public Liability, Professional Indemnity, Cargo, Property Damage, Motor, Travel, Personal Accident, All Risk, and Marine, as well as Employee Compensation and Work Injury Rehabilitation.
  • Deliver exceptional value to clients by ensuring timely and quality service, while maintaining commitments to internal stakeholders.
  • Drive operational excellence by creating process efficiencies and fostering a knowledge organization that enhances technical expertise within the team.
  • Manage stakeholder relationships effectively, influencing decision-makers and providing a value-added experience through operational collaboration.
  • Lead the implementation of annual operating plans and manage operational risks to ensure resilience and compliance with best practices.

What you need to have:

  • A degree in a relevant field, with at least 10 years of experience in Claims, including 8 years in a managerial role.
  • Proven experience in Insurance Claims adjudication or advocacy, along with essential relevant certifications.
  • Strong analytical, decision-making, communication, and stakeholder management skills, with demonstrated leadership and people management capabilities.

What makes you stand out:

  • An MBA or higher education, along with certifications in LEAN, Six Sigma, or KAIZEN.
  • Previous experience in Shared Services, particularly in dealing with regional or onshore stakeholders, and experience in transition or migration projects.
  • A track record of successful change management, planning, organizing, and resource management skills.

Why join our team:

  • A professional setting where your career progression is valued and supported within our global organization of 90,000 employees across 130 countries.
  • Ongoing challenges – engage in a dynamic work environment at a company that upholds strong values.
  • Team-oriented culture – a collaborative network of exceptional professionals and stakeholders.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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