Senior Program Manager, Disney+ Launch PMO

The Walt Disney Company (TWDC) has a diverse global portfolio of companies spanning movies, television, news, sports, games, theme parks, resorts, and more. Disney's Direct-To-Consumer (DTC) business unit, part of TWDC's Disney Entertainment segment, oversees all facets of Disney's Film and TV Streaming, including Hulu and Disney+. Within this unit, we focus on the Disney+ platform, delivering exceptional entertainment experiences to audiences worldwide.

Position Overview:

As a Senior Program Manager within the Disney+ Business Program Management team, you will be pivotal in executing strategic projects across multiple divisions. Your mission is to create efficient, scalable, and extensible launch plans and ensure sustainable ongoing operations. Upholding our commitment to "just enough" process rigor while maintaining visibility to program progress and risks, you will strike a delicate balance between enabling teams and driving results. You are responsible for driving collaboration through effective, inclusive, frequent communication. Your exceptional analytical skills, strong business acumen, and ability to balance multiple priorities will contribute to achieving our business objectives. This role is in-person 5-days per week in Glendale, CA

Key Collaborations:

You will collaborate extensively with the Disney Entertainment group, including Technology, Content, Marketing, and multiple international business teams.  You will coordinate the delivery of work increments spanning multiple functional workstreams, divisions, and various launch initiatives. These launches encompass geographic regions, partnerships, campaigns, and major product features. Additionally, you will develop key performance metrics for project monitoring and reporting to senior stakeholders.

Responsibilities:

• Project Planning: Develop detailed project plans, including scope, schedules, budget estimates, resource plans, and success criteria.
• Communication: Support project communication, monitoring, and control mechanisms to ensure timely reporting of status and issues to business leads and senior management.
• Launch Operations: Lead launch operations program management for marketing campaigns, new product features, and global expansion, including localization, creative, and legal processes.
• Risk Management: Identify and address operational risks, issues, dependencies, and decisions, driving resolution or escalations when necessary.
• Stakeholder Management: Establish effective communication channels to manage stakeholder expectations, align priorities at the senior executive level, and build strong working relationships across teams. Strong leadership and influence abilities, with the capacity to inspire and motivate cross-functional teams.
• Independence: Perform all key responsibilities independently.

Qualifications:

• Experience: 7 + years in program and project management within a large corporate, direct-to-consumer streaming product business.
• Leadership: Proven experience in a senior management-facing role.
• Global Expertise: International experience is essential.
• Technical Skills: Proficiency in software tools such as Keynote, PowerPoint, Google Slides, Miro, Lucidchart, Confluence, Jira, Airtable, and Smartsheets.
• Matrix Environment: Experience in a large program management and/or operations environment.
• Collaboration: Previous work with technology and marketing teams.
• Stakeholder Management: Demonstrated ability to manage multiple stakeholders in a complex, matrixed environment.
• Business Acumen: Strong business acumen with the ability to react quickly and proactively plan to meet project needs.
• Disney: Deep affinity with Disney content, brands, and IP, along with familiarity with the content production and distribution process.
• Growth Potential: Recognized as having high growth potential.
• Adaptability: Demonstrated tenacity and comfort with ambiguity.
• Process Improvement: Experience in delivering business improvement through process re-engineering.
• People Management: Excellent people management skills, including the ability to influence a wide range of audiences.
• Program Management: Understanding of program management processes and methodologies for governance and tracking.
• Professional Commitment: Commitment to the project management profession through continuing education, up-to-date certifications, and ongoing progress in the field.
• Technical Literacy: Basic technical literacy and the ability to apply qualitative and quantitative data in decision-making.

Requirements:

• Education: Bachelor's degree in business, computer science, another business/tech field, or equivalent work experience.
• Certifications: One or more recognized current project management certifications (IAMP, PMP, MPM, CSM, etc.).