Senior Specialist, Configuration Management

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team:

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and technology at Grab, come join us and help shape the future of technology!

Get to Know the Role:

We are looking for an experienced Senior Specialist, Configuration Management to drive the accuracy, integrity, and strategic value of our Configuration Management Database (CMDB). This important individual contributor role will be the primary owner and performer of CMDB operations, ensuring it serves as the definitive source of truth for our IT landscape. You understand configuration management mechanics, including the seamless integration of hardware and software assets within the CMDB framework.

You will report to Manager II, IT Service Transition. This role is based in Bangalore.

The Critical Tasks You will Perform:

• Own and maintain the Configuration Management Database (CMDB), ensuring accuracy and completeness by collaborating with cross-functional teams on Configuration Item (CI) identification, documentation, and lifecycle management.
• Lead and evolve Software Asset Management (SAM) processes, defining inclusive policies, tools, and procedures for licence tracking, compliance, usage, and optimisation.
• Identify and implement opportunities to streamline and automate Configuration Management processes within the ITSM platform, ensuring seamless integration with core ITSM functions like Change, Incident, Problem, and Release Management.
• Generate regular reports and KPIs, conduct configuration audits, and support risk assessments to address discrepancies and ensure compliance.
• Provide expert support for Change Management processes, contributing to accurate and collaborative impact assessments for changes affecting configurations.
• Stay current with industry trends and emerging technologies, recommending strategic process and tool improvements to enhance Configuration and Asset Management practices.

Qualifications

What Essential Skills You will Need:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 6 to 9 years hands-on experience in IT Operations, Service Management or Configuration Management roles.
• Deep, hands-on expertise in configuration management principles and practices, including CMDB data modelling, CI lifecycle, relationships and data quality.
• Track record in defining and implementing Hardware Asset Management (HAM) and Software Asset Management (SAM) processes, policies and tools.
• Hands-on experience with automated discovery and reconciliation tools and integrating data from multiple IT systems.
• Demonstrated experience defining and generating reports on KPIs and building data visualisations.

Good to have

• ITIL Expert (v3/v4) certified
• COBIT 5 Foundation certified
• Lean/SixSigma certified

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.