Senior/Staff Technical Program Manager - Progress Metrics

zoox

5+ Years | Foster City, CA, USA (Hybrid) | Full Time | 4 months ago

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Job Summary

Zoox is seeking a skilled Technical Program Manager to lead Progress Metrics workstreams, ensuring safe rider journeys. Responsibilities include planning and executing workstreams, analyzing data, communicating insights, and guiding cross-functional teams. The role involves overseeing daily performance reviews, identifying trends, driving improvements, and collaborating with various departments like Engineering, Safety, Operations, Policy, Legal, Comms, PR, and Fleet Operations to interpret data and deliver actionable insights. The candidate will present updates in executive forums, escalate critical issues, and manage the end-to-end metrics pipeline.

Must Have

5+ years experience in data analysis, metrics management, or program management
Ability to plan and manage complex milestone-based programs
Proficient analytical skills with ability to translate data to insights
Proficiency in tools like Jira, Looker, Tableau, or PowerBI
Ability to work effectively across technical teams
Strong problem-solving skills and proactive approach

Good to Have

Bachelor’s degree in Data Science, Statistics, Engineering, Business, or related field
Advanced degrees or relevant certifications
Experience building product/program from concept to production
Experience in software, hardware, or automotive technology
Experience with fail-operational system design

Perks & Benefits

Zoox Stock Appreciation Rights
Amazon Restricted Stock Units (RSUs)
Sign-on bonus
Paid time off (sick leave, vacation, bereavement)
Unpaid time off
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance

Job Description

Zoox is seeking a highly skilled and motivated Technical Program Manager to lead Progress Metrics workstreams that ensure riders safely complete their journeys. This role is focused on planning and executing Progress Metrics workstream for each milestone, analyzing data, communicating insights, and taking action to guide cross-functional teams to achieve the metrics and unblock milestones. The ideal candidate will excel in both data-driven analysis and effective communication, ensuring that insights translate into impactful decisions and actions.

In this role, you will:

Oversee daily review of the Progress Metrics performance, analyze data to identify trends, and drive continuous improvements.
Collaborate with Engineering, Safety Strategy and Operations, Policy, Legal, Comms and PR, and Fleet Operations teams to interpret data, manage issue burndown, and deliver actionable insights.
Present updates in executive forums, escalate critical issues, and make informed decisions aligned with corporate milestones and timelines.
Manage the end-to-end metrics pipeline, ensuring accuracy, reliability, and timeliness of data collection, reporting, and process enhancement.
Balance hands-on tasks such as event triaging with high-level strategic planning to enable data-driven decisions and improve metrics methodologies.

Qualifications

Bachelor’s degree in Data Science, Statistics, Engineering, Business, or a related field. Advanced degrees or relevant certifications are a plus.
5+ years of proven experience in data analysis, metrics management, engineering, consulting, or program management
Ability to plan and manage complex milestone-based programs, identify critical paths, and drive teams to meet technical deadlines.
Proficient analytical skills with the ability to translate complex data into actionable insights.
Proficiency in tools such as Jira, Looker, Tableau, or PowerBI for tracking progress, managing workstreams, and visualizing data.
Demonstrated ability to work effectively across technical teams and communicate clearly and concisely with engineers and technical stakeholders.
Strong problem-solving skills and a proactive approach to identifying and addressing issues.

Bonus Qualifications

Experience building out a product, program, or large-scale process from Concept to production
Experience in software, hardware, and/or automotive technology
Experience with fail-operational system design

$197,000 - $273,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.