Service Desk Agent

1 Day ago • 1-2 Years

Job Summary

Job Description

The Service Desk Agent will be responsible for providing first-level support via phone and other media. They will strive for first contact resolution, respond to customer requests related to software, hardware, and network issues, document calls and incidents accurately, and manage workload to meet service levels. They will assign incidents, act as a single point of contact, perform diagnostics, provide reference numbers, and support multiple clients. Additionally, they will identify process efficiencies and document procedures. The candidate should have 1-2 years of related experience and 6 months of IT Service Desk experience.
Must have:
  • 1-2 years of related experience.
  • High School diploma or relevant certifications.
Perks:
  • Unlimited paid time off.
  • 401(k) match.
  • Comprehensive healthcare.
  • HSA matching.
  • Ongoing learning opportunities.

Job Details

What success looks like in this role:

• 1st Level telephone and other media contact support.

• Strive for a high level of first contact resolution.

• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.

• Accurately document calls and incidents.

• Manage time and workload to meet predetermined service levels.

• Maintain data accuracy in our contact management system.

• Assign incidents and requests to the correct support group.

• Act as a single point of contact on incidents and problems logged.

• Perform appropriate diagnostics to initiate problem management workflow process.

• Provide clients with a reference number for their incident/request.

• Understand various media sources that interface with the Service Desk.

• Support multiple clients through customer service professionalism and insight.

• Become multi-skilled as workload changes occur within the Service Centre.

• Champion, implement or support change.

• Identify process efficiencies within the Service Centre and to take corrective action to implement change.

• Discover and document process and procedures which need to be published to the team or on the Knowledgebase. • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)

You will be successful in this role if you have:

• Typically requires: High School diploma or relevant certifications.

• 1-2 years of related experience.

• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.

• 6 months IT Service Desk experience.

• 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.

• Working knowledge of data and voice network concepts

Benefit Highlights:
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

Video Interview Notice:
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#LI-JV1

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

Similar Jobs

USE Insider - Global Rewards Specialist (Hybrid)

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
Cubic Corporation - Field Service Technician 2

Cubic Corporation

Greenford, England, United Kingdom (On-Site)
1 Day ago
Dun & Bradstreet - Strategic Alliance Relationship Manager -m/f/d (R-16943)

Dun & Bradstreet

Frankfurt, Hessen, Germany (On-Site)
6 Months ago
Microsoft - Principal Software Engineer - Backend

Microsoft

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
The Walt Disney Company - Resort Call Center Supervisor

The Walt Disney Company

Hong Kong (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zenoti - Product Specialist

Zenoti

Hyderabad, Telangana, India (On-Site)
5 Hours ago
PwC - Sustainability Manager (ESG) with German

PwC

Bucharest, Bucharest, Romania (On-Site)
7 Months ago
WildBrain - Licensing Coordinator - Japan

WildBrain

New York, New York, United States (Hybrid)
1 Month ago
anydesk - Working Student HR

anydesk

Stuttgart, Baden-Württemberg, Germany (On-Site)
8 Hours ago
Trackman - Junior Sales & Key Account Manager – Germany

Trackman

Frankfurt, Hessen, Germany (Hybrid)
2 Months ago
OKX - Senior Agent, Customer Service (Italian Speaker)

OKX

Budapest, Hungary (On-Site)
6 Months ago
Nintendo - Inventory & Receiving Coordinator - Nintendo San Francisco Store

Nintendo

San Francisco, California, United States (On-Site)
6 Months ago
SSC Technologies - Manager, Fund Accounting

SSC Technologies

Mississauga, Ontario, Canada (On-Site)
7 Months ago
Critical mass - Project Coordinator

Critical mass

Chicago, Illinois, United States (On-Site)
8 Hours ago
Two Point Studios - Senior 3D Artist

Two Point Studios

Farnham, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Salt Lake City, Utah, United States

Diligent - Senior Director, Product Marketing, Governance

Diligent

New York, New York, United States (On-Site)
1 Day ago
Apple - Power System EPM

Apple

Austin, Texas, United States (On-Site)
14 Hours ago
AeraTechnology - Client Partner

AeraTechnology

San Francisco, California, United States (Hybrid)
3 Months ago
Sphere Entertainment Co - VP Legal & Business Affairs

Sphere Entertainment Co

Burbank, California, United States (On-Site)
5 Months ago
ByteDance - Software Engineer in Machine Learning Systems

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Hawk Eye Innovations - IT Support Coordinator

Hawk Eye Innovations

Atlanta, Georgia, United States (Hybrid)
2 Weeks ago
Hedra - Senior Backend Engineer

Hedra

San Francisco, California, United States (On-Site)
1 Month ago
NVIDIA - Senior SRAM Engineer, Circuit Design

NVIDIA

Austin, Texas, United States (Hybrid)
2 Months ago
Epic Games - Senior Pipeline Developer

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Genies - Engineering Manager, Machine Learning

Genies

Los Angeles, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Canberra, Australian Capital Territory, Australia (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Canberra, Australian Capital Territory, Australia (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Perth, Western Australia, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by Unisys

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug