Product Specialist

What will I be doing?

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.

• Drive demos, walk-throughs and solution reviews with customers.

• Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.

• Configure Zenoti to meet customer business scenarios

• Identify risks based on current product capabilities; define and implement mitigation plans

• Address customer issues and concerns in a timely fashion to ensure customer satisfaction

• In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.

• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.

• To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.

• Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.

• Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives

• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

• 4-8 years of experience in Implementation and support of Enterprise products

• Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.

• Proven fast learner of enterprise applications, experience in implementing cloud solutions.

• Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations,

• Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.

• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.

• Ability to manage and work across multiple projects. Experience working with remote teams across different timezones

• Strong ability to demo/train and deliver excellent customer presentations.

• Strong logical, analytical and problem-solving skills

• Open to travel on short notice to customer locations when required

• Good to have knowledge of Web Design using HTML, JavaScript

• Good understanding of MS Office, JIRA, Basecamp applications

• Ability to learn new skills and operate in a fast-paced and changing environment.

• Experience in the wellness/spa industry is a plus.

• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.