Service Order Solutions Audit/Billing Order Closure

Job Title

Job Description

Service Order Solutions Audit/Billing Order Closure:
Ensure the smooth operation of the Service business, by ensuring accuracy and timeliness of case/work order closure, invoices, and cost assignment to customer contracts where appropriate.
 

Your role:

• Manage daily que, workflow, and process customer quotes/purchase orders accurately and efficiently within outlined KPIs and SLAs.
• Audit cases, support reporting, and ensure timely revenue recognition and service order closure.
• Communicate with internal and external customers to resolve issues and provide excellent service.
• Collaborate across departments, maintain data integrity, and address quoting errors / discrepancies.
• Contribute to team goals, participate in training, and drive process improvements with a positive, adaptable attitude.

You're the right fit if:

• 2+ years of customer service skills (experience in a high-volume call center preferred)

• 1+ years’ experience in an administrative position with experience in order processing/order entry or related experience (preferred).

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• Experienced in using PCs and Microsoft Office, with strong organizational, time management, and effective oral and written communication skills.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in Nashville, TN is $18.39 to $29.42, plus overtime eligibility.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Nashville, TN.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.