Tesla seeks a Service Prep Specialist in Heilbronn to manage customer inquiries via digital platforms, ensuring top-tier service. Responsibilities include preparing online service appointments for contactless drop-offs, collaborating with various Tesla teams (support, parts, sales, service) to provide consistent customer care, and working with the workshop and virtual team for efficient service. The ideal candidate will have experience in customer service, ideally automotive, and be proficient in using various systems and handling multiple tasks. Excellent communication skills in German (B2) and English are essential.