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Service Advisor

1 Month ago • 2 Years + • Administrative

Job Summary

Job Description

The Service Advisor at Tesla's Seongsu, Seoul service center provides professional service to all customers, managing appointments, work orders, quotes, and invoices using internal systems. Responsibilities include handling customer inquiries, ensuring adherence to internal policies, providing feedback on programs, accurately recording solutions and data, updating customers on repair progress, verifying completed repairs, scheduling vehicle delivery, and conducting customer satisfaction surveys. The role requires at least 2 years of customer service experience in the automotive industry, proficiency with service center applications and MS Office, and a valid driver's license. A background in automotive technology is preferred.
Must have:
  • 2+ years customer service experience in automotive industry
  • Proficiency in service center applications and MS Office
  • Valid driver's license
  • Excellent customer service and communication skills
  • Accurate record keeping and reporting
Good to have:
  • Automotive technology degree or certification
  • Understanding of automotive repair and maintenance
Perks:
  • Annual medical check-up
  • Flu vaccination
  • Group insurance
  • Employee assistance program
  • Paid sick leave
  • Family care leave
  • Parental leave
  • Defined contribution pension plan
  • Social insurance
  • Flexible benefits plan
  • Long service recognition
  • Employee referrals
  • eShop employee discounts
  • Welcome gift
  • Tesla uniforms (for certain positions)

Job Details

What to Expect

Service Advisor는 서비스 센터에 방문하는 모든 고객의 요구사항과 기대에 부응하는 전문적인 서비스를 제공합니다.
또한 서비스 센터에 방문을 희망하는 고객의 요구사항을 미리 확인하고 준비하여 고객에게 최상의 서비스를 제공합니다.
‘지속 가능 에너지로 전 세계적 전환을 가속화’를 위해 서비스 센터 및 고객접점에서 업무를 하는 직무입니다. 

What You’ll Do
  • Tesla 사내 시스템을 활용하여 고객의 방문 일정, 작업지시서, 견적서 및 송장 관리
  • 서비스 센터 방문 고객 (예약 및 비예약)에 대한 응대를 책임지며 고객의 문의사항에 대해 신속하게 대응
  • 내부 정책을 준수하며 기존 및 새로운 프로그램에 대한 피드백 적극적 제공
  • 고객에게 제공한 해결방법 및 데이터를 정확하게 기록하여 Tesla 사내 시스템에 입력
  • 정비 예상 완료 시간, 서비스 진행 사항 업데이트 및 조치 결과에 대한 의사소통 수행
  • 차량의 점검 및 정비 후 수리 완료여부 확인 및 작업 중 손상된 부분이 있는지 확인
  • 각 고객과 정비 완료된 차량 전달을 위한 일정 조율
  • 제공된 서비스에 대한 고객 평가 확인 및 만족도 조사 수행
What You’ll Bring
  • 자동차 산업에서 2년 이상의 고객 상담업무 또는 유사한 경력을 보유하신 분
  • 서비스 센터 응용 시스템, Outlook 과 MS Office과 같은 기본적인 컴퓨터 기술에 이해가 높은 분
  • 자동차 운전면허증을 보유한 분
  • 자동차 기술 관련 전문 학사 학위 또는 자격증 소지자 우대
  • 자동차 점검, 진단 및 정비와 관련된 자동차 기술에 대한 이해를 가진 분
  • 세심하고 빠른 변화에 적응할 수 있는 분
  • 새로운 자동차 기술에 대한 학습 의지가 높으신 분
  • 정확한 기록과 보고서 작성이 가능한 분
  • 여러 우선순위를 효율적으로 처리하고 마감일을 준수하는 분
  • 팀 기반 환경에서 공동 목표를 달성한 분
Compensation and Benefits
Benefits
복지제도:

Tesla Korea는 모든 직원의 건강하고 행복한 직장 생활을 위해 경쟁력 있는 보상 패키지와 더불어 직원에게 다음과 같은 복리후생을 제공합니다.


WELLNESS

  • 매해 종합건강검진 제공 및 건강검진휴가 부여
  • 독감 예방 백신 접종
  • 단체보험: 직원 본인관 배우자 및 자녀 대상
  • 전문 상담 프로그램(EAP): 본인 및 가족 포함
  • 경조 휴가, 비용 및 용품 지원
  • 유급 병가
  • 가족 돌봄 휴가
  • 육아휴직
  • 퇴직연금
  • 4대보험 : 국민연금, 건강보험, 고용보험, 산재보험

GROWTH

  • 선택적 복리후생
  • 장기 근속 포상: Tesla의 특별 선물과 함께 유급 휴가 제공
  • 직원 추천 포상금

ENGAGEMENT

  • eShop 직원 할인
  • 입사 축하 선물
  • Tesla 유니폼(일부 특정 직무에만 해당)

Tesla의 정책에 따라 게재된 내용은 사전 통지 없이 변경/철회될 수 있으며 일부 자격 기준이 적용될 수 있습니다.


Tesla Korea provides the following benefits for employees in addition to a competitive compensation package, to foster a healthy and happy work life for all our employees.

WELLNESS

  • Annual Medical Check-up with one-day medical examination leave
  • Flu Vaccination
  • Group Insurance: Including Spouse and Children
  • Employee Assistance Program: Counselling program including families
  • Congratulations & Condolences leave and allowance
  • Paid Sick Leave
  • Family Care Leave
  • Parental leave
  • Defined Contribution Pension Plan
  • Social Insurance: NP(National Pension)국민연금, HI(Health insurance)건강보험, EI (Employment insurance)고용보험, OHSI(Occupational health and safety insurance)산재보험

GROWTH

  • Flexible Benefits Plan
  • Long Service Recognition: Paid leave with special gifts from Tesla
  • Employee Referrals

ENGAGEMENT

  • eShop Employee Discounts
  • Welcome Gift
  • Tesla Uniforms (only for certain positions

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s direction with no prior notice.


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