Services Contract Manager

1 Month ago • 4-17 Years • Business Development • $94,600 PA - $200,500 PA

Job Summary

Job Description

The Services Contract Manager at Microsoft is responsible for reviewing, negotiating, and approving non-standard contract terms and documents, ensuring alignment with business needs and Microsoft's strategic objectives. This role requires strong business judgment, critical thinking, and problem-solving skills. Collaboration with sales, legal, finance, and other teams is essential to design winning offers and deal structures. The successful candidate will make empowered decisions on customer agreements, drive adherence to Services guidelines and policies, and share best practices to improve deal-making capabilities. They must possess excellent communication and negotiation skills, attention to detail, and the ability to navigate ambiguity in a fast-paced environment. Experience in software licensing, services, and sales is highly preferred.
Must have:
  • Negotiate contract terms
  • Collaborate cross-functionally
  • Sound business judgment
  • Strong communication skills
  • Problem-solving skills
Good to have:
  • Software licensing experience
  • Consulting experience
  • Sales experience
Perks:
  • Industry-leading healthcare
  • Educational resources
  • Product and service discounts
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

Job Details

Overview

Are you looking to join a team that believes success is achieved by bringing together a diverse group of people and fostering an environment where everyone can be their authentic self?  Do you want to join a team that prioritizes understanding each other’s lived experiences because it’s an important foundation for teamwork and growth?  How about leadership that spends more time helping you develop the way you think about business than inspecting metrics?  If that sounds like an environment where you can do your best work and build a successful career, please reach out to talk about joining our team as a Services Contract Manager.    

 

A Services Contract Manager is responsible for approving and negotiating non-standard contractual terms in a way that balances business needs, opportunities, and risks, all with the goal of meeting both Microsoft and customer strategic objectives.  Services Contracts Managers drive a healthy business for internal and external customers, support transactional excellence, and ensure Microsoft assets are protected, all while driving adherence to Services guidelines and policies.  This role supports the Services sales organization by owning the review, negotiation, and approval of non-standard contract terms and documents.

 

You will be successful in this role if you possess sound business judgment, critical thinking, and problem-solving skills, the capability to build relationships cross-functionally, are detail-oriented, and demonstrate the flexibility needed to navigate ambiguity in a collaborative environment.  It’s critical to know how to prioritize for high impact and drive multiple initiatives to conclusion in a timely manner; proactively seek knowledge and embrace technology and be self-motivated and dedicated to assisting others learn and be successful. Another bonus is to possess a good sense of humor with the ability to adapt to a dynamic and exciting environment! 

Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
    • OR equivalent experience

 

Preferred Qualifications 

  • Software/Cloud services industry, consulting, and support experience preferred.
  • Applicable experience in software licensing, services and sales.
  • Demonstrated decision-making and problem-solving skills in a cross-functional environment.
  • Excellent interpersonal, verbal, oral and written communication ability, adaptable to engagements with all levels of an organization.
  • Proven complex negotiation skills.
  • Attention to workflows and deadlines.
  • Thoughtful risk-taking, with a demonstrated growth mindset and curiosity to learn independently.
  • 10+ years of business experience with at least 7 years of directly applicable experience in software licensing, services and sales.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications and processes offers for these roles on an ongoing basis.  

 

Responsibilities

Make empowered decisions on customer agreements, exercising sound business judgment. 

  • Negotiate services contract terms and conditions to close deals.
  • Collaborate with sales, legal, finance, and other business groups to design winning offers and deal constructs.
  • Own the review, negotiation and approval of non-standard contract terms and non-standard contract documents.
  • Drive business adherence to Services guidelines and policies.
  • Ensure negotiation strategies for services adhere to established principles and standards and help adapt those principles to the evolving technology marketplace.
  • Share best practices and coach sales teams to improve Microsoft’s deal-making capabilities and accelerate deal timelines. 

Other 

Embody our and  

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect

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