Spec Analyst
Job Summary
Job Description
Spec Analyst needed in Hyderabad with 2-4 years of experience in GIS, Geo editing, and Apple Maps N&A layer work. Must have strong communication skills, knowledge of naming and addressing, and experience with tools like ArcGIS and QGIS.
Must have:
- GIS experience
- Geo editing
- Apple Maps
- Naming & Addressing
Good to have:
- ArcGIS/QGIS
- Pre-production
- Spec issues
- Layer knowledge
6 skills required
Job Details
About the job
Urgently Looking for Spec Associate
Location : Hyderabad
WFO- 5 days
Exp: 2-4 Years
Notice period : Immediate
Spec Associate: Naming and addressing
2 Years GIS exp
Geo editing exp- 1 Yrs
Aec/ QGIS
Exp in geo editing tool.
Must be having recent exp in Apple Maps N&A layer work experience.
Idenditify and replicate spec issue.
Pre production spec exp.
Skillset
Communication- Good
Tools knowledge-
Layer knowledge- Naming and addressing
Analysis/Thought process
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
Location : Hyderabad
WFO- 5 days
Exp: 2-4 Years
Notice period : Immediate
Spec Associate: Naming and addressing
2 Years GIS exp
Geo editing exp- 1 Yrs
Aec/ QGIS
Exp in geo editing tool.
Must be having recent exp in Apple Maps N&A layer work experience.
Idenditify and replicate spec issue.
Pre production spec exp.
Skillset
Communication- Good
Tools knowledge-
Layer knowledge- Naming and addressing
Analysis/Thought process
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
- Functional Competencies/ Skill
- Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent
- Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
Performance review
HR
Hiring and employee engagement and retention
Training Team
Capability development
Technical Lead
Training, issue escalation/ resolution
External
Client
Query Resolution
Display
Foundation
Competent
Expert
Master
No.
Performance Parameter
Measure
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