Solution Sales - Support Solutions

1 Month ago • 6-7 Years • Business Development

Job Summary

Job Description

The Solution Area Specialist for Support Solutions drives and closes Microsoft Enterprise Unified Support opportunities. This role ensures customers receive comprehensive support throughout the product lifecycle, improving their health and enabling optimal outcomes. Responsibilities include engaging with customers to introduce Unified Support solutions, collaborating with internal teams and partners, driving revenue growth, and leading deal execution. The specialist will leverage Microsoft's expertise and access to product teams to help customers maximize their Microsoft investments. The role also involves developing strategies, collaborating with account teams, and applying Microsoft's sales process (MSP). Technical expertise in relevant solution areas is essential, along with skills in sales execution, scaling, collaboration, and sales excellence.
Must have:
  • 7+ years tech sales/account management OR Bachelor's degree and 6+ years experience
  • Drive revenue growth & close deals
  • Collaborate with internal/external teams
  • Lead deal execution & strategic planning
  • Technical expertise in solution areas

Job Details

Overview

The Solution Area Specialist for Support Solutions role is to drive and close Microsoft Enterprise Unified Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health, and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.


We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

 

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Qualifications

Required/Minimum Qualifications

  • 7+ years technology-related sales or account management experience
  • OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.

Responsibilities

Sales Execution

  • Engages in conversations with customers aligned to their industry to introduce how Microsoft Unified Support solutions could enable digital transformation areas on Microsoft platform that is aligned with the customer's industry and turns opportunities into deals. Initiates conversations with customers on Enterprise Support in one or more solution areas, in collaboration with Support delivery teams and partners. Creates guiding examples of support transformation through direct engagement, workshops, and events etc.
  • Collaborates with team members (e.g., the account team unit (ATU), Specialist Team Unit (STU), and/or Customer Succes Unit (CSU)) to discover new opportunities and generate new leads. Drives incremental revenue growth through personal campaigns (e.g., customer portfolio analysis and profiling) or internal sources (e.g., solution area co-selling). Leads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or support delivery teams. Interfaces with customers and builds relationships via value selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed.
  • Identifies opportunities to drive cloud and Support consumption, and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Customer Succes Architects, Technical Sales Professionals, Global Black Belts). For project scoping and engagement, ensures rapid and robust deployment plan at point of sale that is validated by support delivery teams or partners. Drives advanced Unified Support workloads and usage.
  • Explores and assesses the business needs and technology readiness of customers. Articulates business value and long-term implications of proposed Support solutions for customer business. Collaborates with internal teams and Support delivery teams to lead the proposal or development of solutions that align with customer and Microsoft priorities.
  • Develops strategies for driving and closing strategic and/or prioritized opportunities. Collaborates with account teams to ensure alignment with the account strategy and plan. Leads deal execution with the deal teams across the organization. Executes the implementation of deal close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

Scaling and Collaboration

  • Applies the orchestration model to leverage and expand relationships with internal stakeholders (e.g., Enterprise Operating Unit) and partners. Navigates the MSFT organization to bring the best impact to the customer. Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
  • Collaborate with Global Partner Solutions (GPS) and a network of partners to cross-sell and up-sell. Identifies new partners by researching and discussing with partners on customer scenarios. Develops joint proposal with partners and connects the partner ecosystems to scale business results.

Technical Expertise

  • Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
  • Initiates conversations with prospective customers at events to expand external network. Acts as a subject matter expert in one or more solution area(s).*
  • Collaborates with the 'compete' global black belts (GBB) to analyze competitor products, solutions, and/or services and implements strategies to position Microsoft against competitors in customer communication. Proactively provides analysis of the competitive landscape in supported solution area. Evaluates opportunities and makes recommendations on pursuit or withdrawal. Holistic value of MSFT platform versus single-point solution that positions MSFT favorably against competitors.

Sales Excellence

  • Collaborates with extended sales team, partners and resources and leverages customer insights or industry knowledge. Contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.
  • Reviews feedback report and sets long-term strategies aimed at maintaining levels of client satisfaction. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
  • Leads forecasting for accounts and develops a portfolio and territory plan to drive value selling with on-strategy engagements in high propensity accounts. Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for accounts in the assigned territory.

Other

  • Embody our and

Similar Jobs

Techland - Junior Quest Designer

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Corsair - Junior Project Manager

Corsair

Milpitas, California, United States (On-Site)
1 Month ago
Room 8 Studio - Team Manager

Room 8 Studio

(On-Site)
1 Month ago
Light Speed Studios - Senior Cinematic Producer

Light Speed Studios

Irvine, California, United States (On-Site)
2 Months ago
Scanline VFX - Senior Manager, VFX Production Finance

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
3 Months ago
Google - Agency and Partner Industry Manager

Google

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
SmileGate - Strategic Group Business Development Manager

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
Google - Business Enablement Manager, Google Cloud

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago
NinjaVan - B2B Account Manager

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
7 Months ago
Microsoft - Sales Manager

Microsoft

Seoul, South Korea (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Microsoft - Digital Sales Account Management (People Management)

Microsoft

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Flying Bark Productions - Front-End CG Supervisor

Flying Bark Productions

Sydney, New South Wales, Australia (On-Site)
1 Month ago
GoReel - Senior Game Mathematician

GoReel

Bratislava, Bratislava Region, Slovakia (Remote)
1 Month ago
Vertigo Games - Gameplay Programmer

Vertigo Games

Amsterdam, North Holland, Netherlands (Hybrid)
2 Months ago
Pinnguaq - Adult Program and Services Manager

Pinnguaq

Nunavut, Canada (On-Site)
1 Month ago
PwC - Financial Services Manager Banking

PwC

Amsterdam, North Holland, Netherlands (On-Site)
7 Months ago
Scientific Games  - Director Product Delivery

Scientific Games

Alpharetta, Georgia, United States (On-Site)
2 Months ago
Inspired Entertainment - Assistant Resort Amusements Manager

Inspired Entertainment

Filey, England, United Kingdom (On-Site)
2 Months ago
Epic Games - Paid Media Associate (Social)

Epic Games

(On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Shenzhen, Guangdong Province, China

Zengame Technology - UI设计师

Zengame Technology

Shenzhen, Guangdong Province, China (On-Site)
4 Months ago
Zengame Technology - Live Stream Commerce Manager

Zengame Technology

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Tencent - Domestic PC Game Marketing Manager

Tencent

Shenzhen, Guangdong Province, China (On-Site)
3 Months ago
Ubisoft - Economic Designer

Ubisoft

Shanghai, Shanghai, China (On-Site)
4 Months ago
NVIDIA - Performance Engineering Intern - 2025

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
Tencent - Senior Environment Concept Artist

Tencent

Shenzhen, Guangdong Province, China (On-Site)
2 Months ago
NVIDIA - Deep Learning Performance Architect

NVIDIA

Beijing, Beijing, China (On-Site)
2 Months ago
Google - Account Manager, Apps Team, Large Customer Sales

Google

Beijing, Beijing, China (On-Site)
1 Month ago
Paper Games - Scene Concept Designer - Love and Deep Space (NOVA Training Camp)

Paper Games

Shanghai, Shanghai, China (On-Site)
1 Month ago
Tencent - UE5 Engine Tool Programmer

Tencent

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Google - Senior Account Strategist, Mid-Market Sales

Google

New York, New York, United States (On-Site)
1 Month ago
Google - Field Sales Representative III, Growth, Startups, Google Cloud

Google

San Francisco, California, United States (On-Site)
1 Month ago
ByteDance - [MY] Partnership Manager - BytePlus

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Dmg - Account Executive

Dmg

Cincinnati, Ohio, United States (On-Site)
7 Months ago
JMA - Regional Sales Director - DAS - Pacific Northwest

JMA

United States (Remote)
7 Months ago
Google - Account Manager, Large Customer Sales Apps and Gaming

Google

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Google - Account Executive, Google Cloud

Google

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Tencent - Tencent Cloud - Associate Account Representative (Sales Trainee Program) - Thailand

Tencent

Bangkok, Bangkok, Thailand (On-Site)
2 Months ago
Alpha Sense - Account Manager, Corporate

Alpha Sense

London, England, United Kingdom (On-Site)
6 Months ago
Tesla - Sales Advisor

Tesla

Central Bohemian Region, Czechia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Microsoft is a tech giant that develops, licenses, and supports a range of software products, services, and devices.

Vancouver, British Columbia, Canada (On-Site)

Mountain View, California, United States (Hybrid)

Shenzhen, Guangdong Province, China (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Redmond, Washington, United States (On-Site)

Paris, Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug