Senior Manager, Technology Enablement & Adoption

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description

This role is a leadership role in the Technology Enablement and Adoption organization (TEA), overseeing the management of a cross-functional team of OCM managers, customer success managers, knowledge managers and communications specialists. In addition, this role provides guidance and standards to communications specialists across the TEA organization, and partner with internal communications teams across TWDC.

Responsibilities of the Role

The purpose of this job is to increase productivity and engagement amongst TWDC cast members and employees who utilize Enterprise Technology services and products. The chief methods of achieving this purpose are to evangelize technology offerings, develop adoption and organizational change management strategies, and provide guidance and training, as well as the voice of the customer. 

The Senior Manager, Technology Enablement & Adoption is a trusted advisor to his or her customers. He or she maintains and creates new relationships with executives, communications teams, learning and development teams, IT partners, other business partners (such as Global Information Security and various HR groups) and others as needed. He or she is a conduit between the Enterprise Technology service and product teams and the users of the products. 

This job requires expertise in the use and management of products and services that are provided by the Digital Experience platform and product teams, as well as expertise in internal communications within a technology organization. 

Must Haves

• Minimum of 10 years of facilitating the use and management of collaboration, CMS, and Web technologies. 

• Proven track record of developing and executing successful communication strategies and campaigns. 

• Excellent written and verbal communication skills, with the ability to craft compelling narratives and messaging for diverse audiences. 

• Experience with Change Management methodology (such as ADKAR) 

• Comfortable with speaking to large groups and presenting technical material to non-technical audiences. 

• Proven track record of developing and executing successful communication strategies and campaigns. 

• Excellent written and verbal communication skills, with the ability to craft compelling narratives and messaging for diverse audiences. 

• Comfortable with fielding questions from a diverse audience of users.  

• Exhibits a fanatical desire to serve users and drive to effective resolution for their needs.  

• Ability to inspire, motivate and lead a team to produce quality work  

Nice to Have

PMP certification, CCMP Credential, Prosci Change Management Certificate, or other change management certification 

Education

Bachelor’s degree and/or equivalent work experience  

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