Streaming Media Assistant

1 Month ago • 1-2 Years • Broadcast

Job Summary

Job Description

The Streaming Media Assistant plays a crucial role in the daily delivery and quality assurance of Disney's live and on-demand media. Responsibilities include executing operational workflows using proprietary software, monitoring live streams, troubleshooting issues during high-priority events, and collaborating with technical teams. The role requires strong attention to detail, precise process adherence, excellent communication, and the ability to handle high-pressure situations. This hands-on position demands a passion for technology and a proactive approach to problem-solving. Experience with streaming media (especially HLS) and broadcast operations is preferred but not mandatory.
Must have:
  • Execute operational workflows
  • Monitor system health & platform status
  • Troubleshooting workflow interruptions
  • Collaborate with technical teams
  • Flexible hours including nights & weekends
  • Strong understanding of computers and applications
  • Excellent attention to detail
  • Clear communication skills
Good to have:
  • Experience in a technical or digital media environment
  • Understanding of HTTP Live Streaming (HLS)
  • Experience with broadcast or streaming operations
  • Proactive and enthusiastic attitude

Job Details

Job Summary:

About the Role & Team

At Disney Entertainment & ESPN Technology, the Live Orchestration Department is at the heart of our streaming media operations. Our agile and responsive teams ensure that Disney’s live and on-demand video products are delivered to audiences across the globe with seamless precision. Supporting a vast portfolio of high-profile content, the department provides 24/7 oversight across both linear and event-based programming.

From system health monitoring to incident management and hands-on orchestration of media workflows, our technicians keep our content flowing — ensuring the exceptional quality and reliability that Disney is known for. The team operates with speed, focus, and a deep technical understanding of both our proprietary platforms and the evolving digital media landscape.

A few reasons why we think you’ll love working here:

  • Purposeful Impact: Help deliver world-class streaming experiences to millions of viewers, supporting iconic brands and events.

  • Collaboration: Be part of a close-knit operations team that works in sync with content, engineering, and support partners across the business.

  • Development: Learn, grow, and gain exposure to the latest in streaming media technology and broadcast operations.

About the Role

As a Streaming Media Assistant, you will play a key role in the daily delivery and quality assurance of Disney’s live and on-demand media offerings. Supporting our media orchestration operations, you will execute essential workflows using proprietary software, monitor live streams, and assist in the resolution of technical issues during high-priority events.

This is a hands-on operational role suited to individuals with a keen eye for detail, a passion for technology, and the ability to remain calm and proactive under pressure.

What You Will Do

You will be responsible for:

  • Executing defined operational workflows to ensure the quality and availability of live content streams.

  • Following and documenting standard operating procedures, while identifying and escalating issues when necessary.

  • Monitoring system health and platform status, taking action to resolve or escalate incidents during live events and VOD distribution.

  • Troubleshooting workflow interruptions, ensuring swift and accurate resolution.

  • Supporting live broadcasts and events by orchestrating media using internal tools and systems.

  • Collaborating closely with technical teams and stakeholders to ensure seamless content delivery.

Required Qualifications & Skills

  • Must be available to work flexible hours, including nights, weekends, and public holidays.

  • Strong understanding of computers, applications, and digital platforms.

  • Excellent attention to detail and the ability to follow processes precisely.

  • Clear and confident communication skills – both verbal and written.

  • Well-organised and capable of multitasking in high-pressure environments.

  • A fast learner with the ability to adapt to new systems and technologies.

  • Minimum education: GCSEs or equivalent (high school diploma level).

Preferred Qualifications (although not required)

  • 1–2 years of experience in a relevant technical or digital media environment.

  • A solid understanding of streaming media, particularly HTTP Live Streaming (HLS).

  • Previous experience working with broadcast or streaming operations.

  • Demonstrated ability to troubleshoot technical workflows effectively.

  • A strong team player with a proactive and enthusiastic attitude.

Additional Information

  • This is an operational role based within a 24/7 environment, and shift-based availability will be required.

  • Some on-call or extended-hour work may be necessary to support major events or business-critical activity.

  • You will receive training on internal tools and systems, with ongoing support for professional development.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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