Support Engineer 1

Overview:

• Will be responsible for troubleshooting and resolving technical issues. Act as a product technical liaison between the customer and various internal teams such as support, development, and consulting; this will involve ongoing learning for yourself and capturing knowledge for sharing with others.
• Develop expertise in selected Blue Yonder solutions and work to drive and improve the value customers are receiving in their investment, aiming to increase overall consumption of our products.
• Need to be detail-oriented, organized, and be able to manage time effectively in a challenging environment. A strong desire for learning, self-improvement, and collaboration in technical and personal / soft skills is essential.
• The Ideal candidate will have extensive hands-on Systems Administration experience, exceptional communication skills (written and oral), experience working in the IT or Software industry, effective team leadership skills, excellent prioritization skills, and attention to detail with a strong drive for success.
• トラブルシューティングとテクニカルイシューの解決・顧客と様々な内部チーム(サポート・開発・コンサル等)のプロダクトテクニカル面でのリエゾン。
   

必須要件

• 問題分析・解決能力。
• SQL及びバッチスクリプティングに習熟していること。
• ビジネス英会話（TOEIC730点以上）。

優先要件

• DBA、ネットワーク、Azure、Linux等の知識 。
• サプライチェーン製品の導入または運用保守経験。
• サプライチェーン製品以外のシステム構築・運用保守経験。

What you’ll do:

• Act as technical and application liaison between the client and other Blue Yonder internal teams.
• Communicates product and solution expertise to internal and external customers.
  Documents all case interactions with Cloud Services clients.
• Exhibits a strong commitment to customer service while building client partnerships.
  Follows operational guidelines for interacting with other associates.
• Learns new solutions and technologies required to support Cloud Services clients.
• Leverages customer service, communication, and problem-solving skills to solve inquiries
  from Cloud Services customers.
• Manages and responds to client requests via phone, e-mail, and web interface. Provides
  updates and case statuses to customers and management.
• Understands and triages customer issues. Leverages any and all necessary technical
  research (code review, database queries, traces, debug, etc.) or team collaboration.
• Understands Blue Yonder solutions and individual client configurations as well as the third-party tools required to support Blue Yonder solutions.
• Utilizes support tools (Zoom, Teams etc.) to expedite client issues resolution.
  Works as a team member to utilize technical skills and solution expertise to resolve
  client issues.
   

What we are looking for:

• Good Communication Skills in Japanese (JLPT N1 or similar) and English (TOEIC Score 730 level or higher).
• Proficient in SQL & or batch Scripting (4+ years of experience).
• Not necessary but, good to have experience in Blue Yonder SCPO suite (Manugistics Networks Demand, Fulfillment, Collaborate, Monitor) or i2 Solutions like Supply Chain Planner, Factory Planner, Inventory Optimization, Sales and operation planning, Order Promiser.
• Good to have experience in using, implementing, or supporting modern Supply Chain applications (Blue Yonder/Manugistics/i2, SAP APO, Kinaxis, Infor, or similar).
• Python debugging scripting is not necessary but is good to have.
• Good Experience if supporting applications in public cloud (preferably azure).
• Good to understand azure SQL scripting and SQL Server database queries.
• Good to understand Tomcat as an application server.
• Good understanding of Linux OS.
• Good to have work experience with India offshore team.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.