Systems Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Infrastructure Engineering team will lead the technology strategy for all back-office data center technologies, such as SAN, backups, servers, virtualization and cloud applications and environments. The Systems Engineer will establish and manage against a roadmap for all data center technologies. The Systems Engineer will drive the technology discussions as part of a collaborative effort.
The Systems Engineer will make recommendations for new initiatives that either maximize our investments or look at alternatives to what we currently have today. These recommendations will be made with direct links to what business problems need solving. This role will manage the day-to-day data center operations, to include effective global processes and procedures and updated documentation stored in Confluence for consumption by the entire team. Other responsibilities are below:

• Managing systems across all infrastructure technologies with tier 3 support capabilities for Windows, VMWare, Hyper-V server and virtualization technologies; 
• Perform IT functions such as design, analysis, evaluation, testing, debugging and implementation of data center solutions supporting company business processes and operations;
• Analyze, install, acquire, modify and support back-office systems, database and utilities software;
• Analyze, design, acquire and implement projects for LAN and/or WAN systems;
• Plan, design, acquire and implement telecommunications voice/wire systems, cabling, racking, and server installations; 
• Contribute to the development, testing, evaluation or design of infrastructure architecture; 
• Apply professional-level technical skill and judgment to provide technical support for data center operations; 
• Install, configure and troubleshoot server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting; 
• Perform capacity and resource planning, assessing risks and complete contingency planning; 
• Maintain access control, data integrity and file system security for the data center environment; 
• Monitor, track and record system performance and utilization metrics, as well as alerting on system faults; 
• Recommend process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency, performance and reliability; 
• Lead development of information technology and infrastructure projects and solution improvements; 
• Support data center hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center;
• Assist with logging and documentation of equipment and processes;
• Plan, design and implement infrastructure solutions between multiple platforms and protocols; 
• Maintain the technical infrastructure proactively through scheduled maintenance, patching and performance monitoring and management; 
• Contribute to the development of IT operational policies and procedures; 
• Maintaining site documentation; 
• Recommends network improvements to meet changing business requirements and minimize single-points-of-failures; 
• Proactively analyzes vulnerabilities in the network and provides a strategy for mitigation; 
• Effectively uses existing troubleshooting tools to quickly resolve issues; 
• Secures network systems by establishing and enforcing policies; defining and monitoring access; 
• Effectively manages vendors and holds them accountable to contractual SLA’s and obligations; 
• Manages maintenance routines for network infrastructure, to include research, analysis, and implementation of software patches or hardware changes to fix any network deficiencies or improve security;
• Participate in on-call rotation and maintenance weekends

Competencies

• While Flexera promotes work/life balance, the ideal candidate will maintain consistent work hours
• BS in Computer Science, Engineering, or related technical field.
• Excellent technical skills across a variety of technologies, including servers, operating systems, virtualization (Hyper-V, VMWare, Openshift, XCP NG), storage (including Powerstore), backup (Commvault), networks, databases (MS SQL), web services, etc.
• 4+ years of experience in Systems Engineering, with a proven track record of increasing responsibilities.
• Proven track record of taking an unstructured environment to a standardized environment.
• Experience with support of a global environment.
• Solid problem solving and analytical skills.
• Excellent communication skills (written and verbal).
• Self-starter who continually develops and broadens their skill set 
• Demonstrates technical proficiency through the pursuit and achievement of industry certifications
• Good understanding of industry and technology trends with experience introducing new technology seamlessly into an existing environment with minimum disruption.
• Technology vendor management experience with outsourced vendors.
• Communicate highly technical information to both technical and nontechnical personnel; 
• Provide technical leadership for incident management of all major corporate-wide issues; 
• Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
• Ability to coordinate with remote technical resources to fully utilize the skill set across the entire team; 
• Work effectively without supervision.
• Works with other IT and software development teams to ensure technology process and support integration;
• Organization and documentation skills.
• Superior customer service skills.
• Knowledge of Linux, and Windows operating systems
• Experience with network diagnostic and monitoring tools, such as Observium. Zabbix
• Understanding of networking concepts, TCP/IP and troubleshooting required
• Networking experience with Cisco and Palo Alto a plus