Team Lead- Professional Development Unit, Academy

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

PwC is a thought leader in upskilling, and we are looking for people who love to learn and help others do the same. We are in search of a key team member to join our Academy team at PwC Malaysia.

As the team lead of the Professional Development Unit within the Academy, you will guide a team of problem solvers and serve as an effective liaison between staff and clients pursuing professional qualifications. You will deal with stakeholders within and outside the firm. You will also co-lead in managing projects and programmes relating to early career development.

Success in this role requires knowledge of professional qualifications and education, strong collaboration with various stakeholders, both within and outside PwC, along with excellent interpersonal, organisational, and business acumen.

As a Team Lead, you will be responsible to assist the Programme Leader for the following areas:

Operational Management:

• Drive the operations of the Professional Development Unit, ensuring proper documentation and implementation of policies.

• Oversee the team responsible for staff enrollment in Young Professional Programmes, including professional qualifications, from enrollment to obtaining membership.

• Ensure seamless operations at Acceleration Centre Kuala Lumpur, providing real-time information on credentials for stakeholders and regular updates to Leaders.

Team Leadership:

• Coach and develop the team to become a high-performing unit.

• Provide additional support and coaching to staff who need reinforcement to excel in their professional qualifications.

Stakeholder Collaboration:

• Work with relevant professional bodies to create a seamless experience for participants in the programmes.

• Forge and maintain partnerships with corporate clients, sponsorship bodies, and universities.

• Collaborate with leaders to identify and anticipate immediate and future professional qualification needs, developing practical solutions.

Programme Management:

• Assist to manage Young Professionals programmes, providing support to external students

Financial Management:

• Manage budget utilization effectively.

• Maximize HRDC claims to achieve cost savings.

Reporting and Communication:

• Ensure timely and accurate reporting to stakeholders.

• Maintain open lines of communication with all relevant parties to support seamless operations.

Additional Responsibilities:

• Ensure that the quality of services produced meets expected standards and delivered in a timely manner.

• Implement continuous process improvement initiatives to achieve greater efficiency and enhance the client and learner experience through automation, digital tools, and simplification of processes.

Preferred skills 

• Possess a Bachelor’s degree with 5-7 years related work experience

• Practices collaborative leadership

• Strong client focus with excellent presentations skills and the drive to deliver

• Ability to work in a fast paced environment

• Strong project management, problem solving, communication and influencing skills

• Excellent organisational and stakeholder management skills

• Meticulous and attention to details with ability to think creatively. 

• Agile, responsible and quick to learn

• Well versed with Microsoft 365

• Knowledge on Professional Qualifications and Education

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date