Team Lead VIP Account Manager

JOB DESCRIPTION

We’re seeking a VIP Team Leader to take our high-value player experience to the next level. As a VIP Team Leader, you will be responsible for leading our VIP Account Managers team, ensuring top-tier service for our most valued players. Your role will focus on optimizing player engagement, improving team performance, and working with internal teams to enhance the VIP experience.

RESPONSIBILITIES

• Lead and support the VIP management team, ensuring high-quality service
• Monitor team performance, KPIs, provide training, and set goals
• Work with the product teams to develop exclusive promotions, new features, bonuses, and loyalty incentives
• Analyze player behavior to optimize offers and communication strategies
• Oversee VIP chat interactions and provide feedback to VIP managers
• Continuously improve VIP management processes and tools for efficiency and scalability
• Report on the results of the team to upper management

REQUIREMENTS

• Experience in VIP player management (gaming, social casino, sweepstakes sector)
• Strong leadership skills with a track record of managing VIP teams (2+ years)
• Deep understanding of player behavior and engagement strategies
• Analytical mindset to optimize player engagement and retention
• Excellent communication and relationship-building abilities
• Experience with VIP promotions, loyalty programs, Tableau and CRM tools
• Adaptability to fast-changing priorities and business needs

NICE TO HAVE

• experience in Sales
• experience with Social Casino/Sweepstakes apps