Tech Partnership Manager - LATAM

5 Months ago • 5 Years +

Job Summary

Job Description

Insider, a B2B SaaS company and the #1 AI-native platform for Customer Experience and Marketing, is seeking a Tech Partnership Manager for LATAM. The role involves managing VTEX clients, improving partnership practices, growing the partner portfolio, creating go-to-market plans, and driving expansion opportunities with global Insider offices. Responsibilities include pipeline management, lead generation, supporting the onboarding process for partners, developing success plans for agency-wide adoption, and collaborating with internal teams such as Sales, Marketing, and Partner Success. The role also requires negotiating partnership terms, presenting the Insider Partner Programme, and becoming an expert on the Insider platform and its roadmap. The company has achieved unicorn status, secured significant funding, and is recognized for its innovative platform and commitment to social responsibility.

Must have:

5+ years of experience in partner/agency development and management
Previous experience working with a partner Vtex
High-level of business acumen
Fluent in SaaS business models
Demonstrated success managing executive relationships
Direct sales experience
Ability to set clear targets and develop plans
Ability to influence product and engineering teams
Exceptional organizational, presentation, and communication skills
Motivated, goal-oriented, and able to work independently
Ability to succeed working cross-functionally

Good to have:

Handle VTEX clients
Work with Insider global offices
Manage pipeline and generate leads
Support Partnership Manager
Develop success plans
Collaborate with internal teams
Negotiate partnership terms
Become an expert on the Insider platform

Perks:

Hard and soft skills training (Udemy)
Opportunity to share skills and deliver training
Paid Spotify account subscription
International, diverse, and inclusive environment
Hybrid working model (3 days in office)
Part of an industry shaping customer experiences

6 skills required

6 skills required for this role

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Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

First things first: What is this role about?

You’re probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavored with the coolest startup jargon. After all, we’re a Sequoia-backed company, with an awarded woman CEO and a team across the globe that takes the word “diversity” very seriously. But that’s exactly why we think that nothing says more than the real experience. We’re underdogs who believe in the power of actions more than anything. Our sales pros are conversation starters, network builders, and noise makers. Being a part of our sales team requires a great sets of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

Job Description

Handle VTEX clients.
Work with Insider global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership.
Manage your pipeline and generate leads for Insider global offices and for the Insider Partner Network.
Support Partnership Manager for partner on boarding process and update he/she about partnership processes of global offices.
Develop success plans to ensure agency-wide adoption and expansion of Insider to the partners end clients
Collaborate with internal teams to grow Channels for Insider: Sales, Marketing, and Partner Success Team.
Negotiate partnership terms and present Insider Partner Programme.
Become an expert on the Insider platform, optimization best practices, complementary marketing technologies, product road map and company vision.
Set weekly/monthly meetings with all global offices, get updates, satisfy needs, manage and encourage them for deployment of Insider Partner Programme.

Skills & Requirements

5+ years of experience with partner/agency development and management
Previous experience working with a partner Vtex
High-level of business acumen
Fluent in SaaS business models
Demonstrated success managing executive relationships with partners and customers
Direct sales experience
Ability to set clear targets and develop plans and objectives to achieve those targets
Ability to influence product and engineering teams based on partner insights
Exceptional organizational, presentation, and communication skills both verbal and written
Must be motivated, goal oriented, and able to work independently
Ability to succeed working cross-functionally with direct sales, marketing, and partner success team.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge
You’ll have space to share your skills and even deliver training and workshops if you wish. Sharing is caring!
We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
You’ll have a chance to work in an international, diverse and inclusive environment
Our working model embraces the best of both worlds with a delightful hybrid approach, where we head to the office three times a week to foster creativity, collaboration, and a vibrant team spirit
You’ll be part of an industry that’s shaping the future of customer experiences
Don't believe us? Just ask Google.

Is this position made for you?

So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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