Trackman Range Customer Success Manager

2 Months ago • All levels • Customer Service

Job Summary

Job Description

The Customer Success Manager will work closely with the global product owner, sales representatives, marketing team, and customers to ensure the success of Trackman Range (TMR) owners. Responsibilities include assisting customers with launch planning and execution, providing staff training on the Range App and administrative tools, and fostering a community of operators through events and workshops. Key activities involve regular updates, software communication, customer training, support for launch events and marketing, arranging regional events, collecting success stories, and leading the referral program. The role aims to ensure TMR owners effectively utilize the product and increase engagement and revenue.
Must have:
  • Manage customer success and satisfaction.
  • Work with customers on-site at their facilities.
  • Assist in launching Trackman Range.
  • Educate staff on the Range App and tools.
  • Build community of operators.

Job Details

Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this newly created position.  

 

At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why, we are looking for an experienced and highly motivated, Customer Success Manager for our Golf Driving Range Product.  

 

Are you our new Trackman Range Customer Success Manager?

You will work closely with the global product owner for Range, sales representatives, marketing team, and customers. Your main responsibilities will be to (1) assist our Range customers in planning and execution of successfully launching Trackman Range, (2) ensure that all on site staff are fully educated on the use of the Range App as well as the Range Administrative Tools. (3) Build our community of operators through regular events and workshops.

What will you be doing? 

Your main purpose is to ensure that all existing TMR owners are successful in how they use and leverage TMR. 

Activities should include but not be limited to: 

  • Conduct regular meetings and updates to share TMR latest information and with owners and staff at each venue.

  • On-going email/phone communication to Range customers with software updates and other key information.

  • Train customers after the venue has been installed on all aspects of the TMR product.

  • Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement on the range.

  • Help customers with  Marketing Material and initiatives both at the time of launch and on an on-going basis.

  • Arrange regional events, where Range owners can meet and network to share best practices and develop the community of operators.

  • Collate success stories and feedback from venues to support future sales.

  • Lead the referral program for operators to recommend future venues. 

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About The Company

At Trackman, we believe in diversity and the importance of personal growth. At Trackman, we believe diverse backgrounds and perspectives spark innovation. That’s why we try to hire people based on those values. That's also why our organization represents people from many different continents, making Trackman a truly global company in a local environment. We also believe that's why we become leaders in every industry we enter.

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