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Vendor Operations Manager

Vendor Operations Manager

1 Month ago • 5 Years + • Operations

About the job

3 skills required for this role

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budget-management

forecasting-budgeting

critical-thinking

Job Description

The Vendor Operations Manager at Google's gTech manages relationships with service providers, ensuring high-quality outputs and successful outcomes. This role oversees a large vendor network, evaluates performance against SLAs, and addresses performance issues. Responsibilities include identifying process improvements, partnering with cross-functional teams, leading vendor selection and budget planning, managing purchase orders and invoices, and contributing to long-term operational strategy. The ideal candidate has 5+ years of experience in operations, business management, and vendor management, along with experience in analytics and project management. Excellent problem-solving, communication, and strategic skills are essential.

Must have:

Bachelor's degree or equivalent experience
5+ years in operations, business management, vendor management
5+ years using analytics or project management tools
Manage vendor relationships and performance
Identify and implement process improvements
Lead vendor selection and budget planning

Good to have:

Experience with dashboards and data
Ability to manage multiple priorities and stakeholders
Excellent problem-solving, critical thinking, and communication skills
Excellent strategic and investigative skills

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in operations or business management, and vendor management.
5 years of experience using analytics or applying project management tools to address business issues.

Preferred qualifications:

Experience working with dashboards and data.
Ability to manage multiple conflicting priorities and stakeholder issues/requirements, driving pragmatic decisions/actions to deliver continuous improvement across operations.
Ability to successfully work and influence across multiple levels of the organization and regions with attention to detail in an ever-changing environment.
Excellent problem-solving, critical thinking and communication skills
Excellent strategic and investigative skills.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Manage the relationships with the vendor service providers, partnering with suppliers and internal teams to ensure high-quality output and successful outcomes. Oversee a large vendor network distributed across different suppliers and sites.
Evaluate vendor performance against key metrics and Service Level Agreements (SLA). Address performance issues promptly and collaborate with vendors to implement corrective actions.
Identify process, tools, data and metrics improvements, and partner with Product, Tools, Analytics and Process Excellence teams to address gaps, solve operational challenges at scale.
Lead vendor selection, forecasting, resource and budget planning for vendor operations. Contribute to the long-term operational strategy and support model decisions for your workflows.
Manage Purchase Orders, invoices and other vendor related activities on a day-to-day basis such as tools access, on-boarding, training, etc.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.