Video Solutions Expert, gTech Ads Solutions
Job Description
- Experience optimizing/troubleshooting products/services
- Knowledge of Google's advertising solutions
- Knowledge of search products and the online ads landscape
- Cross-functional team experience
- Ability to create performance-driving programs
- Fluent Spanish
- Bachelor's degree or equivalent experience
- 2+ years digital media/marketing experience
- 1+ year in customer relationship/account management
- Google Ads experience
- Fluent English and Portuguese
- Data-driven approach to problem-solving
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
- Experience working with digital campaigns and Google Ads.
- Ability to communicate in English and Portuguese fluently to support client relationship management in this region.
Preferred qualifications:
- Experience optimizing and troubleshooting products or services, with an understanding of the media landscape and knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms.
- Knowledge of search products, the performance advertising market or online ads landscape.
- Ability to work with cross-functional teams.
- Ability to demonstrate a data-driven approach when proposing solutions, providing insights to customers.
- Ability to create programs to drive performance (e.g., product adoption plans; campaign syncs).
- Ability to communicate in Spanish fluently to support client relationship management in this region.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
The gTech Ads Solutions team partners with the Large Customer Sales (LCS) team to provide products and data to help customers meet their advertising goals. Our Large Customer Sales teams partner closely with the advertisers and agencies to develop digital solutions that build businesses and brands.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Become a trusted advisor to priority Google Ads clients by understanding how digital marketing and technology solutions can address their business challenges, acting as a collaborative and thought partner, architecting media plans and delivering technical solutions to accomplish their business goals.
- Partner and build relationships with external advertisers to unlock business outcomes by Google Ads campaigns, driving product adoption and business growth across sales lifecycle (support planning and pitching alongside Google Ads sales team, implement and optimize).
- Advocate new product features on behalf of the customer and assist in the adoption of new products via setup/implementation, upgrades and migrations to help them use Google Ads Products.
- Analyze and advocate for the value of Google’s Ad solutions in differentiation to performer offerings.
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