Care Agent Experience Intern

About the Role

Care Agent Experience Intern will be assisting Care Experience Agent section in the Service Excellence function. As a project-based administrative assistant, the intern will help on specifically below on-going project fields. If you're very detail oriented, love to assist integration projects, while working on exciting topics like AI & Technology, this could role could be yours!

What Will You Do

• Manage day-to-day project implementation in daily standup; exposure in both technical & people project management.
• Create the guidebook to be shared as flow handling for agents
• Playing the role of QA checker to the success of our project implementation

What You Will Need

• Candidate must be at least an undergraduate student, minimum on their 7th or 8th semester with minimum to zero schedule disruption
• Experience in managing tasks at organization level or event/project level
• Able to confidently communicate verbally and in written
• Proficiency in passive English
• Proficiency with basic data management, presenting numbers, but also willing to work in administrative work

About the Team

You'll be a part of a team where customer experience becomes its sole main purpose. We're very passionate about it. Since GoTo has many products for its customers, our team is a mixture of creativity, strategy, and technology, with a focus on solving our customer inquiries. In Service Excellence, we work in the spirit of collaboration, where both internal & external parties play a critical role in delivering the best service to maintain our customer's satisfaction.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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