CloudOps Engineer

2 Months ago • 3 Years + • Software Development & Engineering

Job Summary

Job Description

The CloudOps Engineer will lead DevOps coordination, guiding and mentoring a DevOps resource to ensure smooth CI/CD pipelines and operational excellence. They will supervise and improve ITIL processes for consistent infrastructure operations. The role involves managing and optimizing cloud infrastructure on AWS, providing operations support, and maintaining customer satisfaction through timely issue resolution. This includes environment configuration, monitoring, and documentation, with on-call participation for critical issue resolution. The engineer will collaborate with development and client support teams, ensuring service availability and performance.
Must have:
  • 3+ years in CloudOps/DevOps with leadership.
  • 3+ years of AWS cloud environment experience.
  • Experience with Infrastructure-as-Code (Terraform).
  • Proficiency in scripting (Shell, Bash, Python).
  • Familiarity with containerization (Docker).
Good to have:
  • ITIL certification is a plus.
  • Exposure to service monitoring tools (Prometheus).
  • Security-first mindset with cloud security.
  • Understanding of compliance frameworks (ISO 27001).
Perks:
  • Access to trainings and certifications
  • Bonuses
  • Aids
  • Socializing activities
  • Attractive compensation

Job Details

Job ID 5620

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Requirements and responsibilities

What you'll do

  • Lead DevOps Coordination: Provide guidance, mentorship, and technical oversight  to a DevOps resource ensuring smooth CI/CD pipelines and operational excellence.
  • ITIL Process Ownership: Supervise and improve ITIL processes to deliver consistent and reliable infrastructure operations.
  • Cloud Infrastructure Management: Maintain, and optimize scalable, resilient  cloud infrastructure on AWS, ensuring service availability and performance.
  • Operations Support: Act as escalation point for application and infrastructure issues, collaborating with development and client support teams.
  • Service Excellence: Maintain high customer satisfaction through timely issue resolution, detailed communication, and continuous service improvement.
  • Environment Configuration: Lead the configuration, deployment, and upgrade of environments, ensuring consistency, accuracy, and adherence to best practices.
  • Monitoring & Optimization: Develop monitoring strategies, automate routine tasks, and proactively identify areas for system performance tuning.
  • Documentation & Knowledge Sharing: Maintain comprehensive documentation and participate in knowledge transfer sessions across teams and stakeholders.
  • On-Call Participation: Participate in the on-call rotation and coordinate response efforts, ensuring timely resolution of critical issues.

What you'll bring

  • Bachelor’s degree in Computer Science, Software Engineering, or related field.
  • 3+ years in infrastructure, CloudOps, or DevOps roles with leadership or mentorship experience.
  • 3+ years of hands-on experience in AWS cloud environments.
  • 2+ years overseeing ITIL-based processes; ITIL certification is a plus.
  • Strong experience with Infrastructure-as-Code (Terraform, CloudFormation).
  • Proficiency in scripting (Shell, Bash, Python, or PowerShell).
  • Familiarity with containerization (Docker) and orchestration (Kubernetes).
  • Proven track record in managing production and test systems in cloud environments.
  • Experience with CI/CD tools (Jenkins, GitLab CI, or similar).
  • Excellent troubleshooting skills across application, infrastructure, and network layers.
  • Experience with relational databases (PostgreSQL, Oracle) and performance tuning.
  • Strong communication and client-facing skills, including the ability to lead technical discussions in English.

Other preferred skills

  • ITIL Foundation or higher certification.
  • Exposure to service monitoring tools (Prometheus, Grafana, Datadog, etc.).
  • Security-first mindset with familiarity in cloud security practices.
  • Experience in regulated environments or delivering to enterprise clients.
  • Understanding of compliance frameworks (ISO 27001, SOC 2, etc.).
  • Previous exposure to code changes in Python-based web frameworks such as Django and Flask.

Not checking every single requirement?

If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.

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