Community Advocacy Manager

Ubisoft is composed of over 19,000 talented people located in 55+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

Ubisoft’s worldwide network of video game development studios and business offices work together each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member can participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and XDefiant. Ubisoft is a global leader in the video games and entertainment software industry.

Ubisoft is committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine, and everyone is eager to share knowledge.

Take entertainment to the next level. Join us and create the unknown.

We are looking for a passionate and dynamic Community Advocacy Manager to build and engage a network of advocates within our US gaming community. Your mission will be to recruit, onboard, and maintain strong relationships with influential players who can advocate for our games and help bridge the gap between our development team and the wider player base. You will ensure they have access to the latest updates, rewards, and exclusive opportunities to enhance their engagement and amplify our game's reach.

As a key member of our local Hub Engagement team, you will serve as a valuable point of contact between our Creator, Social and ComDev teams both Centrally and Locally, reinforcing our players voice to help support both in & out of game retention. You’ll engage with the community, monitor conversations, and build authentic relationships with players.

WHAT YOU'LL DO

Advocacy Program Implementation

• Develop and execute a structured Advocacy Community Program to nurture and grow our core advocate base while attracting and inspiring new fans to join our communities.
• Collaborate with the Community Developer and Global & Local Content Creator Managers to champion advocates' needs and enhance player experiences.
• Identify, coordinate, and deliver opportunities/rewards in Discord, focusing on engaging creators and fostering community growth through creative and impactful initiatives.

Community Engagement & Event Management

• Provides, delivers & follows-up in Discord on Local Opportunities/Rewards​: Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.
• Devise and manage contests & other events and facilitate the fulfillment of prize delivery when necessary.
• Plan, organize, and execute local events, including virtual meetups, webinars, and live streams to connect with the advocates community.

Advocacy Program Engagement, Moderation & Reporting

• Create a positive, inclusive environment across various community platforms (e.g. Discord) to ensure all players feel welcome and valued.
• Respond promptly and professionally to advocates inquiries, feedback, and comments while maintaining a strong pulse on trending topics and key concerns.
• Act as a bridge between the advocates network and internal teams, effectively communicating player needs and priorities to enhance overall experiences, by proactively assessing advocates sentiment, reporting relevant insights, trends, and metrics to Community Developer and Global Content Creator Manager for continuous improvement in engagement strategies.

1:1 Social Media Engagement

• Community Interaction & Moderation – Engage with players across social media (YouTube, TikTok, Facebook, Instagram, X, etc…) and community platforms (e.g. Discord, Steam), moderate discussions, and provide customer support redirection.
• Relationship Building & Advocacy – Develop active relationships with players, identify potential advocates, and strengthen connections with influencers and passionate community members.
• Communication & Reporting – Relay messaging effectively across channels, stimulate discussions, and create pulse point/weekly reports on community health, trends, and concerns.
• Live Operations & Support – Assist in live events, monitor outages, manage leaks, and provide real-time community updates during critical moments.
• Opportunity & Issue Identification – Track emerging player concerns, assess community sentiment, and relay insights to internal teams to address issues and optimize engagement strategies.

WHAT YOU'LL BRING

• Proven experience in a community management role, preferred within the entertainment or video gaming industries.
• Ability to develop and maintain collaborative relationships with multiple cross functional teams.
• Previous experience with user moderation and conversation management in a digital/online environment, including experience working with Discord and social media management tools.
• Strong understanding of social media services, mechanics, and trends; especially YouTube, Twitch, Instagram, Twitter/X, TikTok, and Discord.
• Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
• Excellent communication skills required.
• Ability to thrive in a highly dynamic environment working cross functionally with different partners.
• Strong project management skills, agility & solution driven mindset.

WHAT YOU'LL GET

· Medical, dental, and vision coverage

· Employer HSA contribution to fully cover your deductible (with enrollment in an HSA eligible medical plan)

· 401k match

· Paid vacation, holiday and wellness time

· Fitness, physical challenge, and eSports competition reimbursements

· Ginger emotional support app for you and your adult dependents with up to 10 sessions per year of video-based therapy and psychiatry services

· Membership to One Medical

· Rocket Lawyer online legal service membership

· Paid parental leave

· Paid time off to volunteer

· Paternity – paid time off to bond with a newly adopted pet

· Sabbatical leave available after 5 years of employment

· Access to all the latest Ubisoft games for PC

· Generous discount on new Ubisoft games

All your information will be kept confidential according to EEO guideline

We are committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine, and everyone is eager to share knowledge.

The base salary range for this full-time position is $48,000 - $64,000. The Compensation details reflect the base salary only, and do not include bonus, stock options, or benefits.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences. Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified

applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Take entertainment to the next level. Join us and create the unknown.

We do not accept any unsolicited resumes submitted by staffing or placement agencies or recruiters.