Senior Manager - Corporate Communications

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Team

The Twitch community is like no other - a passionate and engaged group of creators and active participants who are uniquely invested in what we’re all building together. The Marketing & Communications team at Twitch serves to authentically activate the Twitch community (and beyond) in ways that inform and inspire. Members of our team work across a range of areas including internal and external communications, content & partnerships, creative services, and marketing strategy.

About the Role

The Senior Manager, Corporate Communications will be responsible for supporting the development and execution of Twitch’s corporate and crisis communications strategy. You will report to the Head of Corporate Communications and be responsible for managing issues and media relations that have the potential to impact community trust and reputation. This person must have demonstrated experience in regularly engaging with media and influencing the tone and premise of a story.

In this role, the individual will intake press inquiries, work with business partners on messaging, and make recommendations on the communications approach for escalations related to topics such as community safety, business performance, and product updates. In addition to reactive issues management, this person will coordinate with peers and partner teams to understand areas where Twitch can proactively amplify key narratives with media to validate community trust and Twitch's reputation as the leader in livestreaming.

This position is ideal for someone who excels in a fast-paced, deadline-oriented environment. The individual must be able to think quickly, manage multiple ongoing issues on parallel paths, understand technical and nuanced topic areas, have exceptional writing skills, and deliver communications strategy concisely with a variety of stakeholders. This ideal candidate is people-oriented and culturally attuned, with a passion for Twitch and our people. You are comfortable with highly structured work as well as ambiguity, high-level strategizing, and detail-oriented execution. You can lead with influence and are confident and comfortable working closely with senior executives.

This role may be based in San Francisco, CA; Los Angeles, CA; Irvine, CA; or Seattle, WA.

You Will:

• Manage day-to-day reactive media inquiries, diving deep with colleagues to fact find and identify ground truths, and work directly with reporters to represent Twitch
• Have a proven ability to formulate a clear point of view, developing concise and well-written narratives and recommendations
• Monitor, assess, escalate, and resolve a variety of reactive issues occurring simultaneously with excellent judgement
• Build and maintain relationships with key media outlets/reporters to discuss and manage challenging stories, correct inaccuracies, and establish a connection point for future story development
• Develop reactive messaging, FAQs, and forward-looking scenario plans for emerging issues
• Provide strategic counsel to senior executives

You Have:

• Minimum 7 years of experience in corporate communications, including experience working in-house
• Established relationships with a broad range of media and outlets
• Proven success building and implementing corporate communications programs
• Ability to operate at both strategic and execution levels
• Ability to work independently and exercise sound judgment in dynamic environments
• Strong collaboration and project management skills
• Experience counseling C-level executives
• Exceptional written and verbal communications skills
• Enthusiasm for Twitch and our community

Bonus Points

• Experience in entertainment, media, or user-generated content businesses

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8697