CRM Support Specialist

N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in six countries Poland, Romania, Bulgaria, Colombia, India, Ukraine, Sweden, UK and the US. Today, we are a strong community of 2400+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. 

Currently, we are looking for CRM Support Specialist to join our Sales Operations team. In this role, you will be responsible for managing our CRM data, supporting our internal team with information, collaborating with different departments, and contributing to various business development initiatives.

Functions

• Corporate CRM management and completion on a daily basis. Full responsibility over data integrity and data quality in the CRM system. Work closely with CRM Administrator
• Researching potential customer information and maintaining accurate records of customer relationships in the corporate CRM
• Audit, creation and maintenance of department knowledge base
• Reports preparation related to department activities, business development, and marketing
• Supporting other business development efforts as required to reach successful business development results
• Helping with conference preparation, support with searching information, and outreach potentially interesting leads 
• CSAT and Quarterly business update preparation for existing portfolio of customers, communicating with the team, gathering all the necessary information
• Cover other data-related inquiries and ensuring everything is up to date.

Requirements

• BA/MS degree
• Previous experience in the same role, managing CRM system (Salesforce, Dynamics 365, Hubspot)
• Upper-Intermediate English level (you will be working in fully English-speaking environment, both in the CRM system and with English-speaking internal company stakeholders)
• Demonstrated ability to see the big picture while giving close attention to details
• Excellent people skills, ability to handle diverse personalities, and able to work across departmental lines effectively
• Good prioritization skills
• Ability to work independently, have a positive, team-oriented attitude
• Ability to react quickly
• Strong computer skills and the ability to learn and apply new skills quickly
• Desire to contribute and grow with a rapidly expanding business
• Expectation of a minimum two-year commitment to the role