Customer Due Diligence Executive

Job Details

Description

Who we are

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players!

Well, what about the team?

We are looking for a self-motivated individual who is enthusiastic and has a keen interest in CDD, safer gambling and related areas. The successful candidate will demonstrate good organisational and problem solving skills, and thrive when working under pressure and to tight deadlines.

The primary role of the Responsible Gaming Executive is reviewing member accounts and activities for money laundering and safer gambling risks, reaching out to customers day to day via calls, live chat and email to establish source of funds, customer affordability and addressing responsible gambling concerns.

You'll be responsible for safeguarding our customers and the business by completing and ensuring compliance to key/high risk operational processes. You'll be accountable for analysis of accounts, documentation and speaking to our players. You will be an integral part of process changes and accountable for documenting processes and controls. Everything you do will be driven by doing the right thing for the customer. 

The successful candidate will be required to work shifts between 6am-12am Monday-Sunday. 

So, what will you be doing?

• Performing CDD & EDD, risk profiling and assessment on member account activities and transactions. Ensuring that responsible gambling is an integral part of the daily operations.
• Navigating and managing our back-office tools and alerts to complete safer gambling and AML reviews.
• Using your experience and knowledge of Responsible Gambling and AML to monitor and speak to our customers. Educating other staff in Responsible Gambling and AML strategies and procedures.
• Identifying source of funds & assess risk of money laundering or criminal activities.
• Monitoring and reviewing players’ accounts to ensure they're playing responsibly whilst meeting our regulatory requirements. This will include reaching out to players where required.
• Updating relevant member due diligence, risk profile records and document all findings. Ensuring all member accounts and supporting documentation is forwarded to management when additional investigation is required.
• Performing enhanced due diligence and risk profiling where applicable. Escalating all suspicious transactions and account activities, ensuring clear visibility across the business regarding escalated players.
• Performing and running ad-hoc functions, reports and assessments. Analysing trends and activities related to the groups regulatory compliance programme.

And what are we looking for?

• Have excellent written and verbal communication skills and possess excellent interpersonal skills.
• Have exceptional investigation, business & player risk analysis, assessment, and decision-making skills. 
• Have the ability to think like a player to build rapport and empathise whilst under pressure.
• Experience in online gambling in a compliance-based role such as Responsible Gambling, Fraud/Risk, EDD or AML.
• Be resilient when faced with objections and being able to overcome them positively.
• Possess the ability to act on own initiative and provide pragmatic solutions against tight timeframes.
• Be comfortable in a complex and ever-changing business environment with the ability to think outside the box.
• Be a logical thinker with a creative problem-solving ability.

This is what you'll get

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. 

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

#LI-ZH1 

Qualifications