Customer Experience Specialist, Sales - London

2 Days ago • All levels • Business Development

About the job

4 skills required for this role

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communication

organisational

lead-generation

organisational-skills

Job Description

As a Sales Customer Experience Specialist at Tesla, you'll be the face of the brand at various London locations (Westfield, Park Royal, Tottenham, and Heathrow). Your responsibilities include engaging with customers, capturing leads, guiding them through the sales process, and ensuring a positive customer experience. You'll use effective lead generation strategies, manage lead data in CRM systems, and collaborate with sales teams. Success requires excellent interpersonal skills, strong product knowledge (Tesla vehicles, solar panels, energy storage), and the ability to communicate effectively. You'll need strong organizational skills to manage multiple priorities, flexibility for weekend/evening work, and a passion for Tesla's mission. The role involves proactively identifying potential leads, understanding customer needs, presenting vehicles, and driving conversions. Maintaining a professional attitude and adhering to Tesla's values are crucial.

Must have:

Excellent interpersonal skills
Strong Tesla product knowledge
Effective communication skills
Lead generation & management
CRM system proficiency
Exceptional customer service
Organizational skills
Flexibility (weekends/evenings)
Full UK driving license (2+ years)

What to Expect

MULTIPLE LONDON LOCATIONS: Westfield, Park Royal, Tottenham and Heathrow.

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What You’ll Do

Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

What You’ll Bring

Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
Ability to communicate information in an easy-to-understand manner.
Proven track record of delivering excellent customer experiences.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Flexibility to work on weekends and evenings as required.
A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
Full UK driving licence held for 2 years and over.

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