Customer Success Manager
4 skills required
Job Details
Responsibilities: Curiosity, Technical Aptitude, Relationship Building, Project Management
- Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio
- Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies
- Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption
- Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives
- Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer
- Engage with product & engineering teams to translate customer feedback into product requirements
- Demo Product capabilities and features to customers post release cycle and hands-on experience with complex product integrations to drive the usage and adoption of our product
- Maintain accurate and up-to-date records of client interactions and account activities in our system of record
Requirements:
- More than 5+ years of experience in a technical customer success role within a B2B SaaS environment
- Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs
- Relevant consulting experience required preferably in the SaaS environment
- Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations
- Stellar written and verbal communication tailored to the persona
- Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio
- Strong sense of technical knowledge, working knowledge of APIs, and managing integrations
- Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)
- Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current
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About The Company
Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.
Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy.
Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability.
Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources.
Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams.
In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.
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