Customer Support Representative

5 Months ago • Upto 1 Years • Operations

Job Summary

Job Description

This Customer Support Representative role based in Gurugram, India is perfect for fresh graduates. Responsibilities include handling customer inquiries, resolving complaints efficiently and professionally, assisting with product/service issues, maintaining interaction records, and collaborating with the team to enhance customer experience. The ideal candidate possesses excellent communication skills (Hindi and English), strong problem-solving abilities, and effective time management. A customer-oriented attitude and teamwork skills are highly valued.
Must have:
  • Excellent communication (Hindi & English)
  • Strong problem-solving skills
  • Effective time management
  • Handle customer inquiries efficiently
  • Resolve customer complaints professionally
Good to have:
  • Customer-oriented attitude
  • Teamwork skills

Job Details

Experience Required: 0-1 Year
Location: Gurgaon (on-site)

Key Responsibilities:

  • Handle customer inquiries and provide prompt, accurate, and courteous responses.
  • Resolve customer complaints efficiently while maintaining a positive and professional attitude.
  • Assist customers with product or service-related issues and provide appropriate solutions.
  • Maintain records of customer interactions, feedback, and follow-up actions.
  • Collaborate with team members to improve customer experience and satisfaction.

Skills Required:

  • Excellent communication skills in Hindi and English (both verbal and written).
  • Strong problem-solving and interpersonal skills.
  • Ability to multitask and manage time effectively.

Qualifications:

  • Graduate in any discipline. (Mandatory)

Additional Information:

  • Freshers with strong communication skills are welcome to apply.
  • A customer-oriented attitude and ability to work in a team environment will be highly valued.

We are looking for enthusiastic candidates eager to kickstart their careers in customer service. If you have a passion for helping others and excellent communication skills, we’d love to hear from you!

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