Deal Desk Agent

1 Month ago • All levels • Legal

Job Summary

Job Description

As a Deal Desk Agent at ElevenLabs, you'll be responsible for the end-to-end deal execution lifecycle for key clients. This involves managing quote generation and approval workflows in CPQ, coordinating contract drafting and signatures with legal, analyzing deal cycle analytics, identifying bottlenecks, and implementing automation. You'll work closely with Sales, Revenue Operations, Finance, Legal, and Customer Success teams to ensure speed, accuracy, and compliance. The role requires expertise in CPQ systems (ideally Salesforce integration), experience in finance or legal operations, and a proven track record of optimizing deal cycles. You will be a subject matter expert on pricing, discounting, and contract terms, working to continuously improve processes and the pricing engine.
Must have:
  • CPQ system implementation/administration (Salesforce integration)
  • Finance/legal operations experience in fast-paced environment
  • Proven track record of reducing deal cycle times
  • CPQ rulesets, price books, approval workflow configuration
  • Balancing business, financial, and legal priorities
Good to have:
  • Contract Lifecycle Management (CLM) experience
  • AI/ML industry pricing model knowledge
  • Scaling deal desk processes in high-growth environments

Job Details

This role is remote, so it can be executed globally. If you prefer, you can work from our offices in New York, London and Warsaw.

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

How we work

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything we do should match the quality of our AI models.

  • Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in San Francisco, New York, Dublin, London, Tokyo, and Warsaw.

About the role 

You’ll work closely with our Sales and Revenue Operations teams to own the deal execution lifecycle for our most critical customers—from complex consumption‑based quotes to bespoke enterprise contracts—ensuring speed, accuracy, and compliance at every step. You’ll also partner closely with Finance, Legal, and Customer Success to unblock approvals, automate manual tasks, and continuously refine our pricing engine and sales processes:

  • Implement and own quote generation and approval workflows in Configure Price Quote (CPQ), handling custom configurations, volume tiers, and usage‑based pricing logic.

  • Coordinate contract drafting, redlines, and signature workflows in CLM tools with Legal and external counsel to meet various requirements and compliance standards.

  • Analyze deal‑cycle analytics and build dashboards that highlight bottlenecks; recommend and implement automations to shave days off turnaround times.

  • Serve as the subject matter expert on pricing, discounting, and contract terms for the sales organization

Requirements

  • Experience implementing or administering Configure Price Quote (CPQ) systems, especially integrating with Salesforce.

  • Experience in finance or legal operations in a fast-paced and high ownership environment.

  • Proven track record of reducing deal‑cycle times by ≥30% through process optimizations or automation.

  • Hands‑on experience configuring and maintaining CPQ rulesets, price books, and approval workflows.

  • Ability to make value judgements that balance business, financial, and legal priorities.

Nice to have:

  • Experience administering and conducting workflows in Contract Lifecycle Manage

  • Knowledge of AI/ML industry pricing models and competitive landscape

  • Experience scaling deal desk processes in a high-growth environment

#LI-remote

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About The Company

ElevenLabs is a growth-stage startup that has built the most realistic AI voice platform. We launched in January 2023 and have since reached over 1 million users and partnered with the world’s largest publishers (The New Yorker, The Washington Post, The Atlantic), media companies (Super Hi-Fi, D-ID, Loccus, Pictory AI, Kapwing), and gaming studios (Paradox, Cloud Imperium Games, Don’t Nod). We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

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